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Google Chromecast

chewthecarpet
chewthecarpet Posts: 38 Forumite
Fourth Anniversary 10 Posts
in Techie Stuff
I bought a Chromecast from the Google store in November. It has now ceased to function, and having exhausted all the possible remedies, I wish to return it to Google, which appears to be impossible. The phones are closed 'due to Covid', emails are not answered, and there are no contact details anywhere, so I am stuck with a broken device. Has anyone any idea of how to return this thing, or is the only option to claim my money back via the credit card?

Thanks,

Colin

Comments

  • elsien
    elsien Posts: 37,175 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Are they answering their live chat?
    Contact Us - Google Store Help
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • dipsomaniac
    dipsomaniac Posts: 6,739 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Take it you have tried resetting it?
    "The Holy Writ of Gloucester Rugby Club demands: first, that the forwards shall win the ball; second, that the forwards shall keep the ball; and third, the backs shall buy the beer." - Doug Ibbotson
  • chewthecarpet
    chewthecarpet Posts: 38 Forumite
    Fourth Anniversary 10 Posts
    I have tried everything possible! I've rebooting it, unplugging it from the power and the tv, rebooting the router, reprogramming the tv, buying an extension cable....... You name it.
  • JackR09
    JackR09 Posts: 21 Forumite
    10 Posts
    What do you mean by ceased to function? Does it not even turn on or I it a connecting issue?
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