Broken Gas meter

Showstopper88

Morning all, 
Hoping that would have some guidance as what do with the below scenario as i've been going round in circles with Bulb.

I'll try to keep the brief, essentially my gas meter is broken following some water damage (heavy rain and gas box being too low in the ground)
This happened in January 2020 I then called Bulb to explain as i was unable to give them a meter read. It seemed like no issue and they said they would be out to replace it, Then Covid happened so everything got put on hold understandable, However after numerous chasing after a few months and various reasons/excuses (covid, no workers in area, rollout of new meters) 13 months later i am still unable to provide gas readings so have been paying the estimate. I feel trapped to them as i can't see how i can change provider if i can't give an accurate read although Bulb said i could move provider with an estimate. Also i don't want to be paying the estimate and then potentially be hit with a huge bill if i have used more than they believe.  

The questions i have are:
Has anyone experienced something similar?
what could my next steps be to resolve this (already used the CEO Complaints route)
Am i stuck with them until the resolve this?
Any advice would be gratful, feel free to ask questions as that was really a whistle stop tour of the issue

Regards

Ectophile

If you've made a complaint, and it wasn't solved, then the next step is the Energy Ombudsman.

Showstopper88

Thanks, 
I did think that would be the likely route I'd have to go. 

imeach

Waterlogged meters are commonplace

What type of meter is it? Is it digital or old style?

Showstopper88

It's a digital one, you can see where the water has got into its as the screen is all steamed up and nothing is working, it may be that just to screen is broke but until someone comes out to replace I won't know