Help: Travel company threatening legal action

Thrugelmir

The agent will seek recovery of the money. Either you reimburse them voluntarily or incur additional costs. Choice is yours. 

Voyager2002

Since the agent have not passed on the voucher, a court would probably allow you to keep the refund.

[Deleted User]

Voyager2002 said:

Since the agent have not passed on the voucher, a court would probably allow you to keep the refund.

I am not so sure the OP should take it as Gospel. Weigh up the other circumstances. Of course a court would ultimately decide. Not been tested yet as far as I know.  

Michael_Bear

If they don't give the voucher (first) then no court will award against you. If they give you voucher then pay them the voucher amount if they don't then don't do anything.
None of this is your fault (you may not have made it easy for agent) let the agents chase this not you.

Westin

I think the term ‘voucher’ might be clouding the matter.  I thought BA were just issuing a credit linked back to your original booking PNR, so more a ‘virtual’ voucher.  Has anyone actually received a BA paper voucher who can confirm arrangements?  My initial cancelled BA flights to Jersey (of which I had seven round trips) were initially credits back to my Executive Club account.

Butts

Westin said:

I think the term ‘voucher’ might be clouding the matter.  I thought BA were just issuing a credit linked back to your original booking PNR, so more a ‘virtual’ voucher.  Has anyone actually received a BA paper voucher who can confirm arrangements?  My initial cancelled BA flights to Jersey (of which I had seven round trips) were initially credits back to my Executive Club account.

The way it works is they send you an e-mail and when you make a new booking you forward that to them as it has the reference of your cancelled booking and it's knocked off the balance of your new booking.
There is also an e-voucher which you can use yourself towards a new booking at the payment stage and it is knocked straight off there and then. ( a real voucher with a value and code)

Westin

The first part of your reply fits with my experience - so no real ‘voucher’.

CKhalvashi

Westin said:

The first part of your reply fits with my experience - so no real ‘voucher’.

Yes, no personal experience with BA, but I've had similar with Wizz (money is returned to Wizz account +25%, option is given to pay for a new booking using this balance, pay with a card or apply for a cash refund) and Ryanair (via a code given by email on cancellation, no experience with now this works in practice, the matter went through Chargeback as a refund had been applied for twice and wasn't forthcoming).

Nothing on paper in any event.