Monese,utterly outrageous BE WARNED!!

2021BJ

FruJes said:

When SO many complain and I experienced it first hand,other oepole should be made aware that these are not a BANK as we think of banks and they are regulated differently as only Money e-license provider,thus have loop holes and can for instance close you down and NOT GIVE YOU A FINAL BANK STATMENT...just write down the balance in an email and say this is your balance?!?! There could have been all sort of made up fees they can have subtracted from this, as you have no way of proving them wrong seeing your account got susended just like that.
Only when I wrote a factual email,nothing rude or nasty,just factual, of complaint to the CEO and Founder on Linkedin and got noticed, did they close my account down with in 2 hours??? Now THAT is suspicious and makes one wonder... 

Their status as an e-money provider is utterly irrelevant to your complaint.  They could be licensed as a magic bean seller and it wouldn't make any difference as a bank may act in exactly the same way if it thinks your transactions are a bit iffy. The forum is full of threads with people getting their accounts shut down by "actual" banks for dodgy transactions.

colsten

Your account is most likely under investigation because the seller you bought from is under investigation. Under money laundering legislation, it is illegal for a bank or money processing organisation to share information about the investigation. It's even illegal for them to tell you you are under investigation, which is most likely why they won't talk to you. No amount of writing to their CS or CEO will make a difference. They will not risk their licence by breaking the law.

A lesson you might want to learn from this is not to buy stuff from potentially dodgy sellers.

FruJes

2021BJ said:

FruJes said:

When SO many complain and I experienced it first hand,other oepole should be made aware that these are not a BANK as we think of banks and they are regulated differently as only Money e-license provider,thus have loop holes and can for instance close you down and NOT GIVE YOU A FINAL BANK STATMENT...just write down the balance in an email and say this is your balance?!?! There could have been all sort of made up fees they can have subtracted from this, as you have no way of proving them wrong seeing your account got susended just like that.
Only when I wrote a factual email,nothing rude or nasty,just factual, of complaint to the CEO and Founder on Linkedin and got noticed, did they close my account down with in 2 hours??? Now THAT is suspicious and makes one wonder... 

Their status as an e-money provider is utterly irrelevant to your complaint.  They could be licensed as a magic bean seller and it wouldn't make any difference as a bank may act in exactly the same way if it thinks your transactions are a bit iffy. The forum is full of threads with people getting their accounts shut down by "actual" banks for dodgy transactions.

Mine wasn't dodgy ,as showed a clear and tidy email thread between me and the seller, whom I had bought from ,three times before and never had had an issue with ,but the bank/e-money license holder has a legal responsibility to send, with in three days, an acknowledgement email,they received the complaint and they didn't. Maybe if you read my post properly you will actually SEE I have no issue with them asking me to verify the transaction or query my purchase/refund,but I DO have an issue not getting any response to their original query NOR acknowledge my complaint letters...

FruJes

colsten said:

Your account is most likely under investigation because the seller you bought from is under investigation. Under money laundering legislation, it is illegal for a bank or money processing organisation to share information about the investigation. It's even illegal for them to tell you you are under investigation, which is most likely why they won't talk to you. No amount of writing to their CS or CEO will make a difference. They will not risk their licence by breaking the law.

A lesson you might want to learn from this is not to buy stuff from potentially dodgy sellers.

She is a well known, well established seller ,which I have bought from before and writing to the CEO & Founder ,did the effect that he checked me our on Linkedin and with in 2 h my account was closed down and I finally got some correspondence and I now have my money back..TA DA -writing to them worked a charm as my getting my money back proves!!

2021BJ

FruJes said:

2021BJ said:

FruJes said:

When SO many complain and I experienced it first hand,other oepole should be made aware that these are not a BANK as we think of banks and they are regulated differently as only Money e-license provider,thus have loop holes and can for instance close you down and NOT GIVE YOU A FINAL BANK STATMENT...just write down the balance in an email and say this is your balance?!?! There could have been all sort of made up fees they can have subtracted from this, as you have no way of proving them wrong seeing your account got susended just like that.
Only when I wrote a factual email,nothing rude or nasty,just factual, of complaint to the CEO and Founder on Linkedin and got noticed, did they close my account down with in 2 hours??? Now THAT is suspicious and makes one wonder... 

Their status as an e-money provider is utterly irrelevant to your complaint.  They could be licensed as a magic bean seller and it wouldn't make any difference as a bank may act in exactly the same way if it thinks your transactions are a bit iffy. The forum is full of threads with people getting their accounts shut down by "actual" banks for dodgy transactions.

Mine wasn't dodgy ,as showed a clear and tidy email thread between me and the seller, whom I had bought from ,three times before and never had had an issue with ,but the bank/e-money license holder has a legal responsibility to send, with in three days, an acknowledgement email,they received the complaint and they didn't. Maybe if you read my post properly you will actually SEE I have no issue with them asking me to verify the transaction or query my purchase/refund,but I DO have an issue not getting any response to their original query NOR acknowledge my complaint letters...

You completely ignored what I was saying in order to nitpick the part about me using the term dodgy and not qualifying it as being what the bank considers dodgy.  Well done.

DCFC79

Monese has been great for me, only used it for spends abroad and no refunds have been sent.
My money is on the seller being dodgy, the method in which the refund is odd as well.

AntBanked

how how long did it take for your money to get returned? They done the same thing with me on Tuesday. 

Thanks