Barclays mistake nightmare and credit report / rating

sourcrates

Honestly, I don`t think your going to get a full response to this matter, there was a time when a dedicated complaints manager would write to you with an in-depth detailed analyses of your complaint, and what they have done to rectify matters, these days however, what with the effects of covid-19, staff still working from home, and a massive backlog of complaints to get through, this is about as good as it`s going to get I would say.

As long as the mortgage balance is correct, and your credit files have been expunged, put it down to experience, take the cash and move on from it.

looking_forward

We are on a variable - there was no rate change when the monthly payment changed - the difference equates to about 1K over the term....  hence my suspicions and concerns. Problem is this has gone on so long I am sick of it , I intend paying off fully when I know it has definitely been rectified

looking_forward

Just need to revisit this , please can anyone with a mortgage head explain the following ? 

Customers concerns about an increase in the contractual monthly payment (CMP)  .
Mortgage team confirm we previously capitalised prepayment of £3617.49 on the account in error. This lead to the account going into arrears and payment being recalculated incorrectly to a lower amount of £287.48 . This capitalisation was later reversed to the correct amount of £617.49 which lead to the increase of CMP to £312.67.


I have also received info from Barclays that proves many other customers suffered as a result of this .... 


thanks