currys (sigh)

blackdog2220

well I was going to (reluctantly) give big thumbs up for currys / pc con

I ordered a fridge/freezer , price was right ,delivery 3 days later for £5 ,

they rung when 10 mins away , they delivered , removed packing and left , 10 out of 10

then this morning at 08.15 , a text , tell us what you ,,,,,,,,,,,,,,,,,,,,, 0 to 10 , ok 10

then 10 mins later text , did ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

then 10 mins later ,,,,,,,,,,,,,,,,,,,,,,,,,

9 bloody txt questrions please answer 0-10 ptr yes /no

calmed down now , and realised why I was reluctant to buy from them

IvanOpinion

This is one of many ways that companies use to gather information to try to improve customer service - figure out what works and what doesn't work.  Insights do not happen by magic.

Hasbeen

You paid £5 delivery when they do it free? Or did you want it on a specific day?

If I can ask. What was the price of fridge freezer?

blackdog2220

my freezer went bang on thus night , I needed new one asap , AO had no fridge /freezers in my price range or (small size ) and white 
currys offer delivery , but different days different money 

i have just been online and done test buy , you can see delivery costs and at top the freezer and price 

and NO you cannot do click and collect 

"You paid £5 delivery when they do it free? Or did you want it on a specific day?

today is monday , a fridge freezer is not a on a whim buy , its a thing you need quickly , you can have a free delivery NEXT SATURDAY or one in 48 hrs for £45

blackdog2220

IvanOpinion said:

This is one of many ways that companies use to gather information to try to improve customer service - figure out what works and what doesn't work.  Insights do not happen by magic.

insights are a pain in the bum at 08.15am 

jon81uk

If you don't answer the first survey question, you won't get the other quesitons.

blackdog2220

i will remember that next time I dont buy anything from them again 

IvanOpinion

blackdog2220 said:

IvanOpinion said:

This is one of many ways that companies use to gather information to try to improve customer service - figure out what works and what doesn't work.  Insights do not happen by magic.

insights are a pain in the bum at 08.15am 

I would say "at any time", but if we want things to improve we do have to tell them what is good and what is bad.

blackdog2220

IvanOpinion said:

blackdog2220 said:

IvanOpinion said:

This is one of many ways that companies use to gather information to try to improve customer service - figure out what works and what doesn't work.  Insights do not happen by magic.

insights are a pain in the bum at 08.15am 

I would say "at any time", but if we want things to improve we do have to tell them what is good and what is bad.

but are MULTIPLE txt needed and at 8.15 am 

jon81uk

blackdog2220 said:

IvanOpinion said:

blackdog2220 said:

IvanOpinion said:

This is one of many ways that companies use to gather information to try to improve customer service - figure out what works and what doesn't work.  Insights do not happen by magic.

insights are a pain in the bum at 08.15am 

I would say "at any time", but if we want things to improve we do have to tell them what is good and what is bad.

but are MULTIPLE txt needed and at 8.15 am 

I assume you got one text at 8.15am, then you replied to it and got the next question at 8.20am and replied to it, next question 8.23am etc

Or did you get multiple messages with all the questions at once?

If your phone was on silent and you ignored that first message, then replied at 1pm, you would have got the second questionat 1.05pm etc.

Replying was optional and the time you decided to reply is up to you.

If you don't want to be disturned at 8.15am then turn phone to silent or use its do not disturb function.

Its like if the doorbell is rung, you can choose whether to answer or not and you will only talk to the person if you answer and respond.

Manxman_in_exile

I ignore all text messages...