Should I downgrade my Nationwide FlexPlus account to FlexAccount?

williewonder

I'm paying £13.00 a month and didn't mind as I was using their phone insurance. I just set a direct debit up for Urban Jungle home insurance at £9.75 a month and that covers all my gadgets when out and about. So don't really need Nationwide insurance now. I can't use their travel insurance as have pre-existing mental health conditions, was sectioned September last year so that cancels that out. I can use commission free cash machine/contactless abroad with my Virgin current account.

Only thing is I would need to ring them to downgrade and I have great anxiety ringing people. Should I downgrade?

powerful_Rogue

williewonder said:

I'm paying £13.00 a month and didn't mind as I was using their phone insurance. I just set a direct debit up for Urban Jungle home insurance at £9.75 a month and that covers all my gadgets when out and about. So don't really need Nationwide insurance now. I can't use their travel insurance as have pre-existing mental health conditions, was sectioned September last year so that cancels that out. I can use commission free cash machine/contactless abroad with my Virgin current account.

Only thing is I would need to ring them to downgrade and I have great anxiety ringing people. Should I downgrade?

If you have no use for the services, they why wouldn't you?

IvanOpinion

Can you not downgrade online?  Or could you use their secure messaging asking them to do it?  Or failing that maybe arrange for them to phone you at a certain time having explained why you need this?

williewonder

IvanOpinion said:

Can you not downgrade online?  Or could you use their secure messaging asking them to do it?  Or failing that maybe arrange for them to phone you at a certain time having explained why you need this?

I tried but can't seem to find the right menu to downgrade. I will have to ring them, even thinking about it causes me anxiety. I will ask my support staff to sit with me for reassurance. I think it's in my interests too downgrade. Urban Jungle home insurance offers best protection for my needs. I've had the FlexPlus account for over 2 years and haven't needed to claim in that time but I liketo know that I'm protected if/when needed.

fenwick458

just send them a secure message, if you can't find the right subsection, just pick any, they all get there in the end 

colsten

Applying for a FlexDirect or a FlexAccount is easy. Nationwide will allow you to have 4 current accounts, so you can just apply for one of these. 

You don’t say whether you have SOs and / or DDs on the Flexplus but if you have, you can either transfer them manually to the new FlexDirect/FlexAccount, or have them transferred as part of a CASS switch. To close your FlexPlus, you could use a CASS switch, e.g. to your Virgin Money account. 

This way, you wouldn’t have to talk to anyone. 

Shedman

You don't need to transfer DD/SOs when downgrading a Nationwide account as you keep same account number but it's just redesignated.   

pbartlett

as above - send them a secure message asking them to downgrade. also say you are a vulnerable person and would like them to do this without a telephone call. If a signature is required then a letter quoting the account number could do.

pbartlett

just so you know - you can have paper statements on your new flex account but not if you went for the flex direct.

Paulinuk

I want to close my flex plus account I go to the branch twice but they say you have to go online then online tells you to you to the branch?

eskbanker

Paulinuk said:

I want to close my flex plus account I go to the branch twice but they say you have to go online then online tells you to you to the branch?

Might have been better to start a new thread rather than resuscitating a four year old one about downgrading, but https://www.nationwide.co.uk/current-accounts/help/close-current-account/ suggests that it should be possible to close either online or in branch.  If you try online and receive an error message saying that in your circumstances it's necessary to visit a branch then perhaps worth taking a screenshot of that and showing it in branch?  Or post is the third option, which should be more likely to work first time....