Lloyds TSB Classic Current Account

jofilan

I was just wondering if someone could clarify something for me as it seems that I've been getting conflicting information between the branch and the helplines .

My mum opened a Lloyds TSB Classic Current Account recently, and was told in branch that she would also receive a pay-in book to allow her to make deposits - even though she fills in the slips prior to going to the cashier - but would not be provided with a receipt in branch "as they no longer provide them"

However, on the phone, the person that we spoke to had never heard of a pay-in book and stated that we had the right to a receipt if requested.

So which exactly is it? Is she supposed to receive a pay-in book along with the debit card and cheque book, and does she have the right to a receipt regardless?

Thanks in advance

ChrisH

Hi there!

I received a paying in book when I first opened the account and have used it a couple of times and can confirm that they stamp the stub.

I haven't used it in a year or so, perhaps they are no longer issued?

If not, they can print a mini statement at the counter which will show the deposit.

Hope this helps. :beer:

rail.link

You get a paying-in book; and if you fill in a non-personalised slip you will have the stamped counterfoil as a receipt.

exel1966

Lloyds are/have already phased out paying-in slips with the perforated counterfoil as receipt. The new slips do not have the counterfoil, but if you want a receipt I'm sure you wouldn't be refused.
Each account holder should have a paying-in book of their own. If you don't have one just ask at the counter for it.

steady__eddie

I get through a 15 page paying in book on a monthly basis 'cos I use Lloyds to fund my reg. savers and I deposit cash the day before each payment is due to go out. Once you get your first book, there's a request slip for the replacement roundabout page 11 which the teller will remove and hopefully action. I requested my first book a few years ago as the 5 slips which were in my cheque book were insufficient for my needs and I did not encounter any probs with my request.
I have found however that recently since TNT took over the distributioin of these things that they can take 3 or 4 weeks to arrive. I'm expecting 2 c.d.s with my next book. :rotfl:
I usually fill my slips in for the coming week on a Sunday but if I haven't got any left in my book I have to resort to using some of receiptless ones which I have borrowed on a long term basis. If I have to use these, I always politely ask for a receipt which is always given albeit sometimes begrudgingly if there's a long queue.

maypole

Was just in my bank last week and was asked if I wanted another paying in book sent, as I couldn't put my hands on mine at home at the time. So they do still use them and they stamp the stub so you have a record.

Always double check what they tell you, sometimes they don't always know what's what. I had to tell them about an interest rate once when they tried to tell me it wasn't available for a particular account, luckily I had seen it on the website. We tend to think the bank tellers are infallible but they aint.;)

jonesMUFCforever

maypole wrote: »

Always double check what they tell you, sometimes they don't always know what's what. I had to tell them about an interest rate once when they tried to tell me it wasn't available for a particular account, luckily I had seen it on the website. We tend to think the bank tellers are infallible but they aint.;)

Unfortunately banks are very sneaky these days they will have deals on offer to Internet customers not available in branch, and then they set each departments with targets so they can fight it out with each other!

jofilan

Apologies for bringing this up again, but, it seems another problem has cropped up

Having opened up the account two weeks ago, we received the chequebook and the pin last week. Since then, no debit card to accompany it (also no paying in book, but I'm keeping steady_eddie's comments in mind).

We called up Lloyds TSB last night to enquire, and they have informed us that no card has been ordered for our account and that we need to go in branch to order it

I'm a bit confused. Does that even make sense or we being fobbed off? How can they send out a pin without a card? Anyone else had this problem before?

Many thanks

dunstonh

We called up Lloyds TSB last night to enquire, and they have informed us that no card has been ordered for our account and that we need to go in branch to order it

Was a debit card requested?

Also, the call centre probably cannot tell if one is ordered or not. Their system will show if one exists but not if one is on order yet to arrive.

How can they send out a pin without a card?

Is the PIN for a cashpoint only card?

Back in my lloyds days, we used to hold on to the cards until a credit was paid into the account. I dont know if they still do that or not. The fact that there isnt a card showing on the account though suggests that it either hasnt arrived yet though. Pins do tend to turn up before cards.

Always double check what they tell you, sometimes they don't always know what's what. I had to tell them about an interest rate once when they tried to tell me it wasn't available for a particular account, luckily I had seen it on the website. We tend to think the bank tellers are infallible but they aint.;)

The "tellers" are often have the lowest knowledge of all staff in the branch. Indeed, to an extreme, one of my old managers used to go round the staff and threaten them that if they didn't pull their socks up that they would find themselves on the tills next week. It was once a respected role within the branch but that ceased when banks went into marketing heavily.

Since then, no debit card to accompany it (also no paying in book

Lloyds don't send out a paying in book unless you specifically ask for one. Most people dont need one so no point printing one and wasting money. Those that do need one can get one.

jofilan

I believe a debit card was requested - we didn't ask for a cashpoint card, I'm sure (although even if we had, we haven't recevied that either. Obviously the pin has to correspond with some form of card).

The form we signed said that we would receive both a card and a paying in book, so I assumed we would. But then again, I don't necessary trust bank staff to follow through their actions. We also signed forms for a credit card but Lloyds have no knowledge of this either somehow.

Hopefully when we head into branch later today they'll get it right this time.

jonesMUFCforever

Phone the actual branch where you opened the account (or ask to be put through by telephony) just in case the card has been sent to the branch.
There are issues with their system defaulting card orders to branches unless otherwise advised.
The fact that you have received a PIN confirms that a card has been ordered for you.
If it is there ask them to post it out or you could call to collect. If collecting take ID with you.