Sky problems 12 February 2021 at 5:15PM in Phones & TV 3 replies 92 views

Unionjack

Hi any help please almost 2 years ago we cancelled sky no problem then a year later we kept getting letters saying owed approx 80.00 after lots of phone calls it was eventually sorted out till today I received a text from debt collection company so I ring sky back who now say it wasn't cancelled over a year ago and we still owe 80 odd pounds they are adamant it wasn't cancelled even tho I was told it was am just hitting a brick wall any help will be greatly appreciated 

Neil_Jones

Unionjack said:

Hi any help please almost 2 years ago we cancelled sky no problem then a year later we kept getting letters saying owed approx 80.00 after lots of phone calls it was eventually sorted out till today I received a text from debt collection company so I ring sky back who now say it wasn't cancelled over a year ago and we still owe 80 odd pounds they are adamant it wasn't cancelled even tho I was told it was am just hitting a brick wall any help will be greatly appreciated 

Sky?  Sky TV?  Sky Broadband?  Sky Phone?

This sounds like you cancelled the service and then cancelled the direct debit shortly afterwards.   If so that was the first mistake.

Flash32

Tell the debt collection agency straightaway that the amount owed is disputed and ask that it is itemised.  This should give you a clue as to what has gone wrong.  As PP has mentioned, usually the issue is that the DD has been cancelled before the final payment has been taken - this would also tie in with the exact amount of £80, which sounds like a subscription amount.  Don't forget that Sky changed their Ts and Cs many years ago so that you have to give 31 days notice of cancellation.  This means that in the worst case, you could be at least a month after your phone call before settling the final bill.  If you've not taken this into account, this might explain the problem, but you will be contractually obliged to make this final payment if this is the case.  If so, do it quickly as DC agency fees escalate rapidly.

Unionjack

Thanks they said it was for live tv record or something but when I rang over a year ago after I had received a few letters from sky the agent i spoke to said she had cancelled it ..having looked at past 2 years sky bills amount really differs 32...45..70..80  50  50 40 30 then up again really don't know what they were playing at