PPI TCG

June77

I stupidly used claims guys thinking I really wouldn’t get anything anyway, after months they appeared to of closed the case  and that was that. I now have received money from the bank and claims guys are hot in my tail with calls but no letter from them. Do I answer the calls , wait for a letter or ignore them as they closed case and bank  haven’t informed them of the outcome so they have no idea how much if anything I received from the bank. 

brettcta

Have you got something in writing from them that that particular complaint has been closed by them?

if they’ve been notified by the lender of a payout, it’s more than likely they’ll have been sent the same letters you have, so they probably already know the amount, hence the phone calls.

[Deleted User]

It's unlikely they will let you get away without paying their fees just because they didn't seem to do anything for a few months unless you had something in writing saying they had stopped representing you and had no further claims to the cash

dunstonh

Do I answer the calls , wait for a letter or ignore them as they closed case and bank  haven’t informed them of the outcome so they have no idea how much if anything I received from the bank. 

Burying your head in the sand does not get it resolved and can actually result in your bill increasing.

If the bank hasn't informed them of the outcome, how do they know you have had a payout?