Bulb - Changed Direct Debit ammount

jackery · 12 February 2021 at 12:07AM

Hi,

Bulb changed my direct debit amount on my bank without informing me, logging into their online portal they sent me an electronic notification, but should I have received a letter about this? They went from charging £45 a month to £120 a month?

Thanks
Jack

GunJack · 12 February 2021 at 12:18AM

No letter, accounts normally managed online. Does your usage warrant the dd increase?

Hasbeen · 12 February 2021 at 12:21AM

Your are obviously using more than what you have told them,?
It is what you agreed to re DD?

Are you providing monthly readings or checking against your Bill's?

jackery · 12 February 2021 at 12:46AM

Hasbeen said:

Your are obviously using more than what you have told them,?
It is what you agreed to re DD?

Are you providing monthly readings or checking against your Bill's?

Apparently the usage is due to the winter usage, summer was less than what they were predicting.
It's a 'smart meter' but I don't have a inhome display

jackery · 12 February 2021 at 12:47AM

Hasbeen said:

Your are obviously using more than what you have told them,?
It is what you agreed to re DD?

Are you providing monthly readings or checking against your Bill's?

I didn't know they were increasing the DD amount though

jackery · 12 February 2021 at 12:48AM

GunJack said:

No letter, accounts normally managed online. Does your usage warrant the dd increase?

No worries, just checking

Winter has put the usage up, and now (since November) WFH too.

Thanks

Robin9 · 12 February 2021 at 7:03AM

Any alteration is usually included in a statement on your bill. Don't expect a letter (what's one of those?) or a separate email

wild666 · 12 February 2021 at 7:16AM

I ALWAYS overestimate my usage when changing providers so that I pay about 10 to 15% more then if I suddenly end up using a lot of gas the extra 15% should cover the usage. If the extra build-up I can always ask for a refund of the extra credit minus a month or two of DD's.
My extra 15% at the moment equates to around £100 over a year as I am a low-user.

[Deleted User] · 12 February 2021 at 9:49AM

Robin9 said:

Any alteration is usually included in a statement on your bill. Don't expect a letter (what's one of those?) or a separate email

If you chose Octopus and its ‘taking over the World-beating’ billing system known as Kraken*, then you will get an email 5 days before each collection stating the amount that will be taken and on what date.

* used by E.oN Next, and energy companies in the US; Germany and Japan.

Penguin_ · 12 February 2021 at 9:55AM

Bulb haven't been great since I went to a credit meter with them, they don't email me to tell me a statement is available & I only see it when I log into the app. When I make my first manual payment, before the DD was set up they sent that payment (even though I did it in the app) to my Prepayment account which I had been told had been closed.