Amazon - subscription fee without my authorisation

DMtryingtobesavvy

Hi, looked at my bank account and Amazon took out 9.99. Thought that was strange as I haven't ordered anything and couldn't see it on Amazon page. Started to panic thinking my bank account has been hacked. Contacted Amazon first before bank and they said as I had cancelled Prime at the start of this year that it was for the Music subscription! I got the 9.99 to be refunded but I am wondering about complaining as the panic I felt this morning regarding suspected hacking and also feel angry about this unauthorised removal. Anyone else had similar issues?

the_lunatic_is_in_my_head

I've had Prime since they started it and have never been charged for anything other than the subscription for Prime itself. 

Could you have hit a button somewhere in error to subscribe to something? I'm guessing Amazon could see you'd not used the paid subscription service and refunded possibly out of goodwill which is good of them (or there might have been a right to cancel anyway depending upon the timeframes). 

If you want to complain further you can of course do so, Amazon are a throw a voucher at the customer to make them go away type of company so you might get something but if they don't offer anything there wouldn't be any entitlement. 

DMtryingtobesavvy

OK thanks for that, much appreciated.

68ComebackSpecial

If you also subscribed to Music Unlimited then cancelling Prime wouldn't have cancelled that subscription too, but it would have converted it to the standalone fee of £9.99/ month, instead of the reduced rate of £7.99/ month for Prime members.