telephone line upgrade to fiber

Talk Talk said they are doing a free upgrade to fiber -  I was paying the fiber rate for standard broadband anyway so not really a free upgrade.. They said the engineer would not need to come to my house, they said it would likely be done today.  
Just now the line went dead for 20 minutes and is now back on 
How does that work that they don't need to come to the house  if the line to the house is still a standard hard wire telephone line?  
Surely if they brought the fiber line to the house the speed would be faster?
My download speed has gone up from 7 - 7.9 Mbps to 14Mbps  
My upload has gone from 1Mbps to 9Mbps  

Would this have been an upgrade by BT Openreach rather than Talk Talk  or would it genuinely have been paid for by Talk Talk?




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  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    edited 11 February 2021 at 10:38AM
    xxxxxxxx said:

    Surely if they brought the fiber line to the house the speed would be faster?
    My download speed has gone up from 7 - 7.9 Mbps to 14Mbps  
    My upload has gone from 1Mbps to 9Mbps  

    Your speed is faster.

    It'll be fibre to the cabinet, not to the house.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    That would be fibre as in fibre to the local cabinet FTTC then phone line to the home .
    Thats standard fibre been around for years .
    You are currently on ADSL .
    Infrastructure Open Reach   , pay to use the OR service TT. ( though TT may have some own infrastructure as well )
    Fibre to the house is a nationwide rollout of fibre optical cable FTTP .
  • xxxxxxxx
    xxxxxxxx Posts: 497 Forumite
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    edited 11 February 2021 at 11:00AM
    Deleted_User said:  
    Your speed is faster.
    Faster still 
  • You'll need FTTP for that, but that's not what they're offering you at the moment.
  • As the above try to explain...but I suspect you need a simpler explanation? Below in general terms:

    All internet communications now rely on a mix of copper wires, fibre optics and microwave links at some point or other. Most of the supply companies rely on the latter two for the long distance legs of comms and theformer two for short distances and control/switching etc.

    The customer can have copper wire from the exchange all the way to the premises, fibre optic to a box in the vicinity (often somewhere reasonably close but the distance varies) then copper wire from there to the premises /called fibre to the cabinet (fttc), or fibre all the way to the premises /called surprisingly fibre to the premises (fttp).
     In order they are more reliable and faster.
    Fttc, relying on a copper final leg, is usually limited by that final length of copper and the distance to the cabinet. Yours would appear to be the case for down speed but you have a significant increase in up speed (i.e. reception and transmission respectively) that does increas overall speed somewhat. The downsides are cost of installing the infrastructure and availability.

    Like most but not all internet service providers Talk Talk use the BT infrastructure provided by the wholesale arm Openreach. We can presume that the FTTC infrastructure already existed for your location and TT contract with OReach allows for the changover and the cost is built into that contract between them. You pay for it indirectly through your contract and bill. Fibre tends to make it cheaper for the suppliers in terms of running costs owing to fewer problems. Lots of pressure to phase out copper use in the local lines.

    The change involves a fairly simple switchover in engineering and time terms though the roll out of fibre infrastructure is more costly and ongoing.

    You might be able to get FTTP, much faster speeds, more reliability but that likely will need the fibre infratructure extending to your premises. You will pay more for that service and in some cases may need to pay for the infrastructure extension or at least part of it.
  • Heedtheadvice
    Heedtheadvice Posts: 2,720 Forumite
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    edited 11 February 2021 at 11:23AM
    p.s. your speeds would indicate the cabinet is some way from your house, maybe a couple of kilometres. Your speed might improve a little once the system auto adjusts itself. The speed measurement is shown in your router logs not by a speed test that might involve several sources of error.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
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    xxxxxxxx said:
    Deleted_User said:  
    Your speed is faster.
    Faster still 
    It will probably fluctuate over the next 10 days or so until it's deemed you have a stable connection. Have they told you what speed you should now expect?
  • If you still have adsl2+ router it ain't going to be more than ~20Mbps/1Mbps up , to get their "fibre(FTTC)" you will need a VDSL router and the ADSL2+ will be redundant, but they will need to switch you at the exchange before that can work
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 + Octopus Intelligent Flux leccy
  • The_Fat_Controller
    The_Fat_Controller Posts: 2,006 Forumite
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    edited 11 February 2021 at 12:13PM
    @debitcardmayhem, the OP's UPLOAD has gone to 9 Mbps therefore they must have a VDSL connection and a FTTC compatible router.
    Don't muddy the waters !

  • @The_Fat_Controller just cleaned my specs , missed that B)
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 + Octopus Intelligent Flux leccy
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