Problem with LGPS AVCs with Prudential

bioboybill

Their site has been down most weekends for “maintenance” in the 3 months I’ve been complaining to them.

OldBeanz

Down as we speak so not normally trailing into a Monday.

MX5huggy

Looks like it’s all sorted then.....

https://www.pru.co.uk/refresh/

Instead of keeping track of our money they’ve decided to change their name and steal a logo from a 1990’s cellphone company.

bioboybill

Core values of care and integrity? 

Rich2808

bioboybill said:

Core values of care and integrity? 

Not sure if I am reassured by this statement?

"We’re still the same Prudential" 

bioboybill

Same load of !!!!!!!😂

xylophone

"We’re still the same Prudential" 

With the same old, same old excuses......?

woolly_wombat

Very pleased to see this issue being reported in today’s Sunday Times money section (behind paywall)

https://www.thetimes.co.uk/article/prudential-customers-all-we-want-to-know-is-what-happened-to-our-life-savings-pz0rtjnw3

Comments suggest that pension IT and some admin has been moved to Diligenta, part of conglomerate TATA.

Rich2808

woolly_wombat said:

Very pleased to see this issue being reported in today’s Sunday Times money section (behind paywall)

https://www.thetimes.co.uk/article/prudential-customers-all-we-want-to-know-is-what-happened-to-our-life-savings-pz0rtjnw3

Comments suggest that pension IT and some admin has been moved to Diligenta, part of conglomerate TATA.

Good to see this getting some press coverage but just more of the same promises from the Pru - doing our best, taken on 100 extra staff, delays due to training being postponed as a result of lockdowns and home working etc etc.

Plus promises it will follow up with others experiencing issues - but no commitment as to when.

Its a wonder the government isn’t taking some action given it is responsible for the teachers pension scheme and thus the choice of AVC provider. Local government is of course split across dozens of schemes.

Westertonbilly

Been watching this for a while and can now contribute a positive update. I sought to move all  funds within an AVC into cash in January, derisking ahead of retirement. The Pru did nothing. The funds lost fairly significant value. I complained then got the "further 4 weeks" letters. Eventually, at the end of last week they actioned it and reinstated the value to what it would have been had they actioned the request in January. So, it ended satisfactorily.