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RBS complaint process
Costabit
Posts: 189 Forumite
High praise and big tick for RBS customer service in the manor in which they dealt with my recent complaint.
I raised a complaint over the way in which the switch incentive was paid to me and OH.
5 days later we received their answer that they were standing by their decision to award the bonus to the joint account instead of both individual accounts.
I challenged this, on the basis that the incentive should be paid on the first accounts opened ( which were the 2 individual ones ).
2 days later they have reversed their decision and paid incentives into both individual accounts.
A total of 8 days from raising complaint to final outcome is simply great service.
The banking industry is much maligned and this forum can sometimes highlight some shocking examples of bad service but credit where its due in this case.
Its not just the fact that RBS have found in my favour but it really is unusual in these times to have an issue dealt with so promptly.
Well done RBS.
I raised a complaint over the way in which the switch incentive was paid to me and OH.
5 days later we received their answer that they were standing by their decision to award the bonus to the joint account instead of both individual accounts.
I challenged this, on the basis that the incentive should be paid on the first accounts opened ( which were the 2 individual ones ).
2 days later they have reversed their decision and paid incentives into both individual accounts.
A total of 8 days from raising complaint to final outcome is simply great service.
The banking industry is much maligned and this forum can sometimes highlight some shocking examples of bad service but credit where its due in this case.
Its not just the fact that RBS have found in my favour but it really is unusual in these times to have an issue dealt with so promptly.
Well done RBS.
2
Comments
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Well done for persevering, and a great outcome.0
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To the manor born clearly!Costabit said:High praise and big tick for RBS customer service in the manor in which they dealt with my recent complaint.
I raised a complaint over the way in which the switch incentive was paid to me and OH.
5 days later we received their answer that they were standing by their decision to award the bonus to the joint account instead of both individual accounts.
I challenged this, on the basis that the incentive should be paid on the first accounts opened ( which were the 2 individual ones ).
2 days later they have reversed their decision and paid incentives into both individual accounts.
A total of 8 days from raising complaint to final outcome is simply great service.
The banking industry is much maligned and this forum can sometimes highlight some shocking examples of bad service but credit where its due in this case.
Its not just the fact that RBS have found in my favour but it really is unusual in these times to have an issue dealt with so promptly.
Well done RBS.0
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