Eon Website & App - no access to account

DomGabriele

Having tried to gain access to my Eon Dual Fuel account via Website and App, I have been frustrated by number of repeat messages referencing issues with the system. The Web account denies me access, reporting "Error 1020" and that "the website is using a security service to protect itself from online attacks" and no access at all on the App. I have even tried a live chat, which after a few minutes, always kicks me out! This makes for a very upset customer, as I have no indication as to the health of my account!

stewie_griffin

Just checked mine and it all seems ok. Have you tried logging in on more than one device?

E.ON_Company_Representative:_Helena

DomGabriele said:

Having tried to gain access to my Eon Dual Fuel account via Website and App, I have been frustrated by number of repeat messages referencing issues with the system. The Web account denies me access, reporting "Error 1020" and that "the website is using a security service to protect itself from online attacks" and no access at all on the App. I have even tried a live chat, which after a few minutes, always kicks me out! This makes for a very upset customer, as I have no indication as to the health of my account!

Hi DomGabriele and welcome to the forums.

I'm sorry you're having trouble getting on to your online account.

As stewie_griffin says, the first thing to do is to try a different device and make sure your browser is an up to date version. The app was taken down for a little bit, this is now up and running and it's been tested, so it may be worth uninstalling and re-installing to make sure you have the latest version.

I have also tried the online account and have been able to log in without any problems. If you still having trouble contact us and we can look at cancelling the original online account, so you can re-register altogether.

Thank you

Helena

DomGabriele

Helena,
Can I please be advised on how to reset the account, as I have tried multiple devices, using latest versions of IE, Explorer, Safari, etc and keep receiving the Error 1020 message. Thanks