Aspect changed name on invoice

Jumblebumble

happyandsmiley said:

Nearlyold said:

As a landlord myself I would say there are two issues at play here, a) who should be paying for the work if it had been completed correctly & b) should the bills be paid given that work was apparently not completed correctly.
Assuming these are not business premises let on a repairing lease some questions come to mind.

With regard to a)

Why did the tenant not use the emergency contact details for tradesman you trust that you presumably supply in a property folder left on the premises for the tenants use if they are unable to contact you?
Given that repairs are the landlords responsibility would it seem reasonable for the repair company to assume that when you telephoned to ask them to complete the EICR this was also a tacit acceptance that you accepted responsibility for the repair costs? - Or had the tenant damaged the boiler wiring?
Are there three bills in total, one for the EICR and two for the wiring work, if the latter what are the two bills for? How much are we talking about and why have you not reimbursed the tenant for what they have paid.


With regard to b)

You are perfectly at liberty to decline to pay for work if it has not been completed satisfactorily, and look to resolve the matter in court, have you asked the firm to correct the faulty work and/or do you have a written report from a qualified electrician on the failings.

Thanks for your post Nearlyold
My tenant WhatsApp’s me to let me know the problem (no heating, tripping circuit breaker). I didn’t look at my WhatsApps for 3 hours and in that time he had called Aspect in.  He could have telephoned me. He didn’t.  He didn’t look in the folder.  Aargh!  I have an electrician who works with the boiler engineer. I would have called him had I been given the chance. The problem was simple, a loose connection to the boiler (which had been serviced the previous week)

Of course I pay my contractors. I have never had a problem of unsatisfactory work before. This was a first.

I could not get Aspect back. Their modus operandi is to create work and charge as much as possible.  Reviews bear this out. Many of their customers are dissatisfied, even outraged by their sharp practices.  Getting them back would have allowed them a second bite at the cherry of this scam.

There’s an old saying:
Cheat me once, shame on you; cheat me twice, shame on me.

If the tenant decided to call someone in who turned out to be a cowboy because they could not be bothered to ring you then I would not be in any hurry to reimburse them.
I don't suppose you would have called in a company where more than a quarter of their reviews are Bad
It is nice justice that Aspect will be trying to sue someone in the USA and you should wish them the best of luck.