Card and account number

Bijan40

I have a active barclaycard credit card. Which i opened in 2004. Barclaycard cant go back that far to view details about the account. How and what else can i do to get my card or account number. 

[Deleted User]

Your card number is on the front of your card. Give that to Barclaycard in a SAR and they'll provide whatever information they have.

If they don't have anything going as far back as you want, you're the only other person who would have that data.

cymruchris

Deleted_User said:

Your card number is on the front of your card. Give that to Barclaycard in a SAR and they'll provide whatever information they have.

If they don't have anything going as far back as you want, you're the only other person who would have that data.

I think they mean they have an active account with Barclaycard on their credit file - and probably can't find the account number as they've long since stopped using it, lost the card, and have probably moved 4 times. But I'm just guessing there

If I'm right - you could try disputing the information in the credit reference agency record - which would flag it back to Barclaycard who may have better luck then in tracing it. 

Have you tried calling them?

born_again

Bijan40 said:

I have a active barclaycard credit card. Which i opened in 2004. Barclaycard cant go back that far to view details about the account. How and what else can i do to get my card or account number. 

Talk to them?

[Deleted User]

born_again said:

Bijan40 said:

I have a active barclaycard credit card. Which i opened in 2004. Barclaycard cant go back that far to view details about the account. How and what else can i do to get my card or account number. 

Talk to them?

Post implies they already have, probably just spoke to front line team though. Should end a SAR to Barclays and see what they have left

born_again

Deleted_User said:

born_again said:

Bijan40 said:

I have a active barclaycard credit card. Which i opened in 2004. Barclaycard cant go back that far to view details about the account. How and what else can i do to get my card or account number. 

Talk to them?

Post implies they already have, probably just spoke to front line team though. Should end a SAR to Barclays and see what they have left

Issue is if it's not showing on their system now. Then a good chance a SAR will not bring it to light as all that is basically is a print of account notes.

You do have to wonder why they are wanting to find the account. If it was at a zero balance and not used for at least a year it will have gone dormant and then closed if no further usage. If it had a balance then they would have been chasing OP.

[Deleted User]

born_again said:

Deleted_User said:

born_again said:

Bijan40 said:

I have a active barclaycard credit card. Which i opened in 2004. Barclaycard cant go back that far to view details about the account. How and what else can i do to get my card or account number. 

Talk to them?

Post implies they already have, probably just spoke to front line team though. Should end a SAR to Barclays and see what they have left

Issue is if it's not showing on their system now. Then a good chance a SAR will not bring it to light as all that is basically is a print of account notes.

You do have to wonder why they are wanting to find the account. If it was at a zero balance and not used for at least a year it will have gone dormant and then closed if no further usage. If it had a balance then they would have been chasing OP.

OP has confused matters by saying the card is active (presumably means inactive) as an active card would have records going back that far. As they have not returned to clarify matters, the below is just a general piece that maybe someone in the future may find useful:

The front line team that OP will have spoken to will just have done a limited search on their live systems. Almost certainly any archived accounts will not be visible to them, which an SAR would dig out (assuming the records do exist, and if OP can provide enough information for the SAR to be completed) - back in the PPI days people were sometimes getting copies of old records stored on microfiche when they did a SAR for example. Obviously under DPA / GDPR if the account has been closed more than 6 years, they may well have deleted the records but some do keep them archived away off the main systems which an SAR would determine.

As to why, my thoughts would be either a doomed attempt at PPI complaint, CPP or something silly like that