Section 75 claim or home insurance

gerald2h

Last October I used a local bathroom supplier to purchase a complete shower and bathroom make over. I used one of his recommended installers.
I pay the supplier for the items and for the installation via credit card. 

The fitting left a lot to be desired and now to to it off it seems that I have one or two leaks. The supplier is saying to get in touch with the installer or claim of my house insurance. Water damage is slowly working its way through the bungalow.
I have been in touch with the credit card section 75, just waiting for the forms to arrive. But they are saying that at the moment I can’t get anyone in to try and sort out the leak/leakes. 

Any advice would be very helpful, thanks 

GrumpyDil

What did the installer say when you contacted them to ask them to rectify their work? 

Sandtree

You already have opened a thread on this:

Credit card Section 75 or home insurance — MoneySavingExpert Forum

gerald2h

Before the leak there were other installation issue, which the supplier was made aware of. I’m waiting for a reply from the installer.
I paid the supplier both bills, one for the work and one for the installation “Credit card” for each payment. At no time have I had any financial dealings with the installer, , who by the way with the one given the job by the supplier.

gerald2h

Sandtee, when I did this first post. I think I might have put on the wrong page.

If admin are happy to remove this post in this section. But leave the other post, thanks 

MEM62

It is sometimes the case when fitting bathrooms that issues arise with plumbing afterwards.  This is not always the fitters fault.  Particularly in older houses things can be disturbed by the process of ripping out a bathroom and replacing it.  That said Section 75 is not a replacement for your household insurance so I do not really understand why you are complicating the issue and delaying resolving it by going down this route.  If the the leak is causing further damage to your property while you mess about this will be down to you. 
You need to report the matter to your household insurers.  They are there to protect your interest and will arrange for any emergency repairs and follow up with any additional work that needs doing.  They will also determine whether the installer is liable and recover costs from them if necessary.