Damage caused by dishwasher repairman

Elddirk

Hi, can anyone advise please - we had a dishwasher repair man (under a John Lewis Added Care policy) come out to try and mend our 4 yr old machine.  In the process damage was caused to an adjacent under sink cupboard door (new kitchen installed only last October).  We have contacted JL but they are currently saying that as the repairman did not report having done the damage and as we didn't see him do it, it is unlikely our claim against them for a new door and the fitting of, will be successful.  Any thoughts please? 

Sandtree

No harm in pursuing it but ultimately its one persons word against the other and the fact you didnt even witness it isnt helpful... you may also have not witnesses someone else accidently doing it (though in Covid times the list of suspects are probably shorter)

MattMattMattUK

Elddirk said:

Hi, can anyone advise please - we had a dishwasher repair man (under a John Lewis Added Care policy) come out to try and mend our 4 yr old machine.  In the process damage was caused to an adjacent under sink cupboard door (new kitchen installed only last October).  We have contacted JL but they are currently saying that as the repairman did not report having done the damage and as we didn't see him do it, it is unlikely our claim against them for a new door and the fitting of, will be successful.  Any thoughts please? 

How damaged is the door? Also buy a door and fit it yourself rather than paying someone else to do so, once the hinge have been fitted to the frame etc. it is really easy to replace a door like for like and the cost of the fitting is likely to be several times that of the door.

oldagetraveller1

Assuming a like for like is available and not gold plated. Also not a bespoke size.

But yes, rather than arguing and proving liability that could be the easiest, if not ideal, option.

IvanOpinion

MattMattMattUK said:
Also buy a door and fit it yourself rather than paying someone else to do so, once the hinge have been fitted to the frame etc. it is really easy to replace a door like for like and the cost of the fitting is likely to be several times that of the door.

Everybody tells me that but on the couple of occasions I have tried to replace hinges or replace a door it never sits right - it is either too high, too low, too far out, too far in or at some wonky angle.  I think those fancy adjusting hinges and me just do not see eye-to-eye.

MattMattMattUK

IvanOpinion said:

MattMattMattUK said:
Also buy a door and fit it yourself rather than paying someone else to do so, once the hinge have been fitted to the frame etc. it is really easy to replace a door like for like and the cost of the fitting is likely to be several times that of the door.

Everybody tells me that but on the couple of occasions I have tried to replace hinges or replace a door it never sits right - it is either too high, too low, too far out, too far in or at some wonky angle.  I think those fancy adjusting hinges and me just do not see eye-to-eye.

Do you have a friend who is practical with their hands who would do it for a few beers or a curry? It is something which should only really take 10-15 minutes, even with adjusting the hinges, an option which will be far cheaper than any fitter. 

IvanOpinion

MattMattMattUK said:

IvanOpinion said:

MattMattMattUK said:
Also buy a door and fit it yourself rather than paying someone else to do so, once the hinge have been fitted to the frame etc. it is really easy to replace a door like for like and the cost of the fitting is likely to be several times that of the door.

Everybody tells me that but on the couple of occasions I have tried to replace hinges or replace a door it never sits right - it is either too high, too low, too far out, too far in or at some wonky angle.  I think those fancy adjusting hinges and me just do not see eye-to-eye.

Do you have a friend who is practical with their hands who would do it for a few beers or a curry? It is something which should only really take 10-15 minutes, even with adjusting the hinges, an option which will be far cheaper than any fitter. 

That's exactly what I do    The going rate seems to be 2 hinges for a beer or a couple of doors for a chinese.

MattMattMattUK

IvanOpinion said:

MattMattMattUK said:

IvanOpinion said:

MattMattMattUK said:
Also buy a door and fit it yourself rather than paying someone else to do so, once the hinge have been fitted to the frame etc. it is really easy to replace a door like for like and the cost of the fitting is likely to be several times that of the door.

Everybody tells me that but on the couple of occasions I have tried to replace hinges or replace a door it never sits right - it is either too high, too low, too far out, too far in or at some wonky angle.  I think those fancy adjusting hinges and me just do not see eye-to-eye.

Do you have a friend who is practical with their hands who would do it for a few beers or a curry? It is something which should only really take 10-15 minutes, even with adjusting the hinges, an option which will be far cheaper than any fitter. 

That's exactly what I do    The going rate seems to be 2 hinges for a beer or a couple of doors for a chinese.

I think it is great really, a family and a group of friends we have a lot of skills that only really cost a bit of time (and sometimes the usage of tools already acquired) and it is nice to be able to help friends and family with these small tasks that would otherwise require a lot of expense. Even things like a £45 fitting fee for a new dishwasher or washing machine, or a setup fee for a new PC, TV and home surround sound seems a crazy expense when if someone knows how to do it then it will take them less than half an hour, whilst having a chat and a cup of tea with a friend at the same time.