Video clips not showing on BBC website

203846930

When using Edge, I can't seem to get clips to play on the BBC site but clips do play on other sites and when I use another browser they play on the BBC.
I don't know what I have done but it must be something as they used to play no problem.

Any ideas?

neilmcl

Works OK for me. Is it just the BBC site you can't watch clips or any other sites with embedded video?

Can you share a link of a page that doesn't work for you?

203846930

It's just clips on BBC website, ALL clips.
I can watch the clips on every other site that I have wanted to and I can see them on BBC using another browser.

Trump impeachment explained - BBC News
Disabled Derbyshire woman set to take on Parkrun - BBC News
Super Bowl 55 highlights: Tom Brady wins record seventh title - BBC Sport

neilmcl

Again, it works fine for me. Do you have any extensions installed on your Edge browser or any security settings you've changed? What version of Edge are your running, is it the old, legacy version or the newer Chromium version?

203846930

It's the latest version of Edge, I use automatic updates.
I have no memory of changing any settings of any kind on the browser.
There are no extensions installed that I can find.

203846930

Annoyingly I have now restored the defaults twice and still clips wont show

neilmcl

Do you get any error messages?

Try clearing you browsing data, selecting All time in the time range and make sure you select browsing history and cached images and files.

neilmcl

Another thing to look at is your Privacy settings in Edge. What have you got Tracking Prevention set to under Privacy, search and services?

203846930

That's set on Balanced the same as it has always been and the clips used to play.

[Deleted User]

duncanthedog said:

It's the latest version of Edge, I use automatic updates.
I have no memory of changing any settings of any kind on the browser.
There are no extensions installed that I can find.

1. Just to double check a couple of things (because Edge comes in two flavours and automatic updates might be on but worth checking) - go to this link and check it shows "Edge 88"
https://www.updatemybrowser.org/

2. Some Microsoft forums have report a problem with video playback and change the following setting to off see if it helps - if not change it back to on?
Settings > System > Use hardware acceleration when available

Sorry I'm probably clutching at straws really, works ok in mine on default settings, total mystery!

203846930

Strange, I tried to view one clip on the BBC Scotland daily virus page and it wouldn't play but further down the same page there was a clip copied in from Twitter that did play.

I am totally flummoxed on this one.