Praise for HSBC Fraud alerts

HampshireH

I was trying to take advantage of Deliveroos welcome discount yesterday (total came to £7.01 after discount). When I came to pay it said my card details were wrong & couldn't proceed.

HSBC then sent me a text from the fraud team saying they had stopped a payment of £24.99. asked me to confirm if it was me or not. As my order wasnt this much I said no but after I re-read it realised I should have said yes - whoops.

Anyway - They called me within 10minutes and were very good on the phone. Confirmed increased payment had been stopped and reinstated my card for future use.

Sounds like the deliveroo website was having a bad day as it wasn't a fraudulent transaction (as I had tried to order via then) but the value was far higher than my bill.

Can't fault HSBC fraud team though. Very quick to act👍

IvanOpinion

Good to hear.  I had a very similar experience with Santander last year (stupidly hit 'no; instead of 'yes' - and then all hell broke out as far as security is concerned

General_Grant

HampshireH said:

I was trying to take advantage of Deliveroos welcome discount yesterday (total came to £7.01 after discount). When I came to pay it said my card details were wrong & couldn't proceed.

HSBC then sent me a text from the fraud team saying they had stopped a payment of £24.99. asked me to confirm if it was me or not. As my order wasnt this much I said no but after I re-read it realised I should have said yes - whoops.

Anyway - They called me within 10minutes and were very good on the phone. Confirmed increased payment had been stopped and reinstated my card for future use.

Sounds like the deliveroo website was having a bad day as it wasn't a fraudulent transaction (as I had tried to order via then) but the value was far higher than my bill.

Can't fault HSBC fraud team though. Very quick to act👍

Why should you have said "yes"?  It wasn't you wanting to make a payment of £24.99.
If you had said "yes" then wouldn't you have been debited the wrong amount?

born_again

HampshireH said:

Sounds like the deliveroo website was having a bad day as it wasn't a fraudulent transaction (as I had tried to order via then) but the value was far higher than my bill.

Can't fault HSBC fraud team though. Very quick to act👍

Deliveroo, like all other sites that do the same suffer a lot of fraud. 
So not a bad day, just a normal day

HampshireH

General_Grant said:

HampshireH said:

I was trying to take advantage of Deliveroos welcome discount yesterday (total came to £7.01 after discount). When I came to pay it said my card details were wrong & couldn't proceed.

HSBC then sent me a text from the fraud team saying they had stopped a payment of £24.99. asked me to confirm if it was me or not. As my order wasnt this much I said no but after I re-read it realised I should have said yes - whoops.

Anyway - They called me within 10minutes and were very good on the phone. Confirmed increased payment had been stopped and reinstated my card for future use.

Sounds like the deliveroo website was having a bad day as it wasn't a fraudulent transaction (as I had tried to order via then) but the value was far higher than my bill.

Can't fault HSBC fraud team though. Very quick to act👍

Why should you have said "yes"?  It wasn't you wanting to make a payment of £24.99.
If you had said "yes" then wouldn't you have been debited the wrong amount?

This was my original thinking 

It was when I was on the phone and had to explain why I thought I sounded daft 

Either way I was impressed by them, less so Deliveroo