Advice on reclaiming overpayment, please (Green Network Energy)

Winter_Phoenix

Green Network Energy owe me a considerable amount of money. I have been trying to get them to repay this for months, without success (always excuses). In January my contract expired and I changed suppliers to British Gas, thinking GNE would HAVE to repay me now. The company has now gone into liquidation. Can anyone advise me how to reclaim the money they owe me? Thanks in advance for any advice. . . . (PS: If you want the backstory: I had renovation workmen at my house using loads of electricity, leaving heavy-duty gear running overnight and at weekends, turning up the central heating, etc. etc., so I expected my bills to be high while they were there. When they finished I checked my balance and found I was overpaying substantially. That's when I started to try to get my money back. Green Network Energy agreed they owed it to me, agreed they would pay it, but always had a reason not to repay it right now - they needed a more recent electricity reading, they needed their own reading of the gas meter, that sort of thing. And meanwhile they kept on taking the same amount on the direct debit, so the amount kept growing. Customers of GNE have been transferred to EDF, but I switched to British Gas in January, so I have no idea what to do now.)

unholyangel

Green Network Energy are in administration as of 2nd Feb. This is why their customers have been switched to EDF.

Unless someone buys the company (rather than assets of the company), then I'm afraid you'd need to contact the administrator to join the list of unsecured credits but it is unlikely you would receive the full amount, if anything - if they company had enough money to pay all its creditors, they wouldn't be in administration. 

Jumblebumble

Winter_Phoenix said:

Green Network Energy owe me a considerable amount of money. I have been trying to get them to repay this for months, without success (always excuses). In January my contract expired and I changed suppliers to British Gas, thinking GNE would HAVE to repay me now. The company has now gone into liquidation. Can anyone advise me how to reclaim the money they owe me? Thanks in advance for any advice. . . . (PS: If you want the backstory: I had renovation workmen at my house using loads of electricity, leaving heavy-duty gear running overnight and at weekends, turning up the central heating, etc. etc., so I expected my bills to be high while they were there. When they finished I checked my balance and found I was overpaying substantially. That's when I started to try to get my money back. Green Network Energy agreed they owed it to me, agreed they would pay it, but always had a reason not to repay it right now - they needed a more recent electricity reading, they needed their own reading of the gas meter, that sort of thing. And meanwhile they kept on taking the same amount on the direct debit, so the amount kept growing. Customers of GNE have been transferred to EDF, but I switched to British Gas in January, so I have no idea what to do now.)

I would contact ofgem and seek their advice regarding their safety net in your scenario
Their website suggests that you might be able to get your money back

davidmcn

EDF are honouring any credit balances:
https://www.moneysavingexpert.com/news/2021/01/new-supplier-revealed-for-green-network-energy-customers/?utm_source=CEC_Subscribers&utm_medium=Email&utm_campaign=supplierupdate_gne_2&utm_content=GNE_news

Winter_Phoenix

Thank you, Unholyangel, Jumblebumble and DavidMcN. Just found my answer here (in case anyone else needs to know): https://www.moneysavingexpert.com/news/2021/01/green-network-energy-stops-trading---what-you-need-to-know/

robatwork

If it helps something similar happened to me with Iresa. 

They did eventually send the money back, but was a painful saga. I won't go with a tiny energy company again.

Bonefishblues

I wonder if I can piggyback on this thread as I have something very similar with GNE?

Unlike the OP, I had already decided to leave and migrate to ano provider. I had my final bill on 28/1 and was, as expected, in credit by c£130. It said I would get my refund within 14 days. The refund hasn't arrived. I can see the CR balance on my account, and I can see on 10/2 there was due to be a repayment, but the repayment has [cancel] appended to it, and didn't arrive.

The DD is still open, I haven't cancelled it - any idea how to get this refund, which seems to have been caught up in their insolvency, perhaps?

Bonefishblues

Tsk. Newbies will be Newbies, I've re-re-read and I'll just sit tight and wait for the wheels to grind (presumably pretty slowly?)