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Can they do this? EasyJet credit has changed T&Cs
Hy09fkm
Posts: 8 Forumite
UPDATE: I used my voucher fine 
I had a credit note issued for flights Oct 20. The email outlined that the credit note can be used against extra costs such as hold luggage (which it should as that counted towards to original total cost I have a voucher for). I have recently received an update saying my voucher can be used online (before you had to ring to use it), only now extra costs are not included.
Where does that leave me? I can't think this is fair. The cost of the Oct flights included hold luggage and I should be able to use my credit against a single transaction - not just on flights costs. Otherwise I am paying EasyJet AGAIN when I'm already in credit with them.
Any thoughts on this would be appreciated.
I had a credit note issued for flights Oct 20. The email outlined that the credit note can be used against extra costs such as hold luggage (which it should as that counted towards to original total cost I have a voucher for). I have recently received an update saying my voucher can be used online (before you had to ring to use it), only now extra costs are not included.
Where does that leave me? I can't think this is fair. The cost of the Oct flights included hold luggage and I should be able to use my credit against a single transaction - not just on flights costs. Otherwise I am paying EasyJet AGAIN when I'm already in credit with them.
Any thoughts on this would be appreciated.
0
Comments
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- The new booking must be for easyJet flights only (including any seats and bags booked at the same time). The voucher cannot be used where other ancillaries are added such as cars or travel insurance. Vouchers cannot be redeemed at the airport.
- https://www.easyjet.com/en/policy/disruption-vouchers
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