We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Can they do this? EasyJet credit has changed T&Cs

Options
Hy09fkm
Hy09fkm Posts: 8 Forumite
Sixth Anniversary Combo Breaker First Post
edited 7 February 2021 at 11:24AM in Overseas holidays & travel planning
UPDATE: I used my voucher fine :)

I had a credit note issued for flights Oct 20. The email outlined that the credit note can be used against extra costs such as hold luggage (which it should as that counted towards to original total cost I have a voucher for). I have recently received an update saying my voucher can be used online (before you had to ring to use it), only now extra costs are not included. 

Where does that leave me? I can't think this is fair. The cost of the Oct flights included hold luggage and I should be able to use my credit against a single transaction - not just on flights costs. Otherwise I am paying EasyJet AGAIN when I'm already in credit with them.

Any thoughts on this would be appreciated.

Comments

Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.7K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.4K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 256.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.