RBS Switch Non-Payment

Costabit

Neither me nor my OH received our RBS switch incentive in quite the way in which we hoped.
We both opened separate individual accounts and completed switches by end Sep20 ( expecting to receive individual incentives on 29th Jan )
We then opened and switched a Joint account in Nov20 ( knowing that we wouldn't be eligible for 2nd incentive)
However , we received one payment of £100 into this Joint account and nothing into our individual accounts.
A subsequent complaint made to RBS, suggesting that payment should have been made into my ( and OHs ) account and not Joint account was rejected by RBS , reasoning that as per T&Cs I can only benefit once ( as I realise )
Am I being unreasonable to expect that we should both have "benefited once" and got £100 each , or have RBS got a point ??
What do you think ? 

Ed-1

You could argue that the switches that met the offer terms first should be the ones that are counted, but it was always risky doing a joint switch too as you leave the gate open to them counting that one instead...

Costabit

Ed-1 said:

You could argue that the switches that met the offer terms first should be the ones that are counted, but it was always risky doing a joint switch too as you leave the gate open to them counting that one instead...

Thanks
It was my feeling too , that the incentive should be paid on the first accounts that qualified, but you do have a point that we have left RBS a getout , which they seem to have used.
It never entered my mind that this 2nd account would be the "qualifying" account , and didn't apply  to get an incentive. It was just to have a Joint account at RBS.
Still. onwards and upwards.
Does anybody else think that RBS should have applied the incentive reward to our first applications or is the consensus that RBS are correct ?
I might carry on with the complaint