Halfords supplied incorrect parts based on their car registration tool

born_again

Or even better. Take a trip to your LOCAL MOTOR FACTOR and get via them. No doubt a lot cheaper, and will be easier to return if wrong.
If they are good enough for the local garages to source from, then far better for the general public

bris

"Two sizes but you didn't check the one you needed? This is on you.

Tokmon

thoughtful_fox said:

I recently purchased some brake discs from Halfords via their website. I used the tool they provide where you can enter your car registration and it then identifies the appropriate parts. When I came to fit the discs, they fit onto the car no problem, but didn't look right. I subsequently asked a much more experienced friend who identified that the discs appeared to be too small in diameter. Looking on the Halfords website again, it became clear that the registration number tool returns two different sizes of disc as being appropriate for the car, when in fact only one size is correct (it uses brake drums on the rear so there is no front/rear confusion). Measuring the old discs confirmed the larger ones were correct, and the ones supplied were too small.

Checking Euro Car Parts as an alternative, using a similar registration number tool they only returned one size of discs, the correct larger size. Halfords' tool is obviously returning incorrect results, but as a consumer shouldn't I be allowed to rely on the tool provided? Or is it my responsibility to then confirm separately (in which case why have the tool at all)?

Before I try to return the incorrect discs to Halfords (I've already purchased the correct ones from Euro Car Parts), I was wondering what my consumer rights are here. The product isn't faulty, and I have opened it (broken the holographic sticker type seal) and fitted it onto the car before realising it didn't look right, which I'm fairly sure Halfords would use as a reason to refuse a refund. What would be my best argument to get a refund?

Thanks in advance.

Surely it's common sense to work out which one you need when two different sizes are being offered but instead you just blindly chose one?. 

There is nothing wrong with working on your car when you aren't very experienced but this should mean you do extra research and checking before you do anything to make sure everything is correct and everything your doing is correct.