Form P55 - Pension Tax Refund

sj15

Hi, having a bit of trouble completing the form below for my mother:
https://www.gov.uk/government/publications/flexibly-accessed-pension-payment-repayment-claim-p55
She accessed her pension for a taxable lump sum and got hit with emergency tax. It's her first time using drawdown and has no other income this year.
I am using the 2nd option in the link above (Reclaim by post use this version if you’re an agent or if you cannot use the online form)
I can fill in the first page fine, and skip past the Employment and Self-Employment Income parts as they are not relevant.
But when I get to question 13 (Do you expect to receive income from any UK pension during the 2020 to 2021 tax year?), I am lost.
I can click no and go all the way to the end of the form and print it out. But that doesn't feel right as I can't enter the pension company details or amount of tax we paid.
If I click yes, I have two options:

1. UK pension 1 (asks for pension provider full details and taxable amount)
2. Pension flexibility payments paid as lump sum 1 (asks for pension provider, taxable amount and tax paid only)

I am not sure what to do here. I thought I need to fill in option 2 only as it applies to us. But the form then errors out saying we also have to fill in the "UK Pension 1" part as well. 
I am concerned if we enter the taxable amount, let's say £10,000 for example purposes, I would enter this twice in to both sections which could be misinterpreted as taking £20,000 this year.
I tried ringing HRMC but after a long wait I got cut off multiple times. Nightmare.
Any advice on this would be appreciated. I've searched the forum but can only find old threads which I don't think apply to the 20/21 form.
Thanks!

Marcon

Forgive me for answering a question with a different question, but if there a reason why you can't complete the online form on your mother's behalf? MIghtn't that be a bit simpler?

sj15

Marcon said:

Forgive me for answering a question with a different question, but if there a reason why you can't complete the online form on your mother's behalf? MIghtn't that be a bit simpler?

Unfortunately her identity can't be verified online for some reason on the government gate way, or with a 3rd party like the Post Office.
I think it's because she's been out of work for too long and doesn't have much of a credit history. 

Annemos

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/882909/P55.pdf

Here is the full form. Does the top of page 3 explanation help? 

I am not an expert on this,  but does it mean you enter the Gross amounts of ALL pension income to be received in that year in the first lines (top table). 

Then on the 2nd line/table you are taking what would come off her payment slip for the lump sum (taxable lump sum and the teax deducted on it for this same year). 

So that is what they are looking for from your inputs. 

Annemos

So the bottom amount is included in the top if that is correct. 

sj15

Annemos said:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/882909/P55.pdf

Here is the full form. Does the top of page 3 explanation help? 

I am not an expert on this,  but does it mean you enter the Gross amounts of ALL pension income to be received in that year in the first lines (top table). 

Then on the 2nd line/table you are taking what would come off her payment slip for the lump sum (taxable lump sum and the teax deducted on it for this same year). 

So that is what they are looking for from your inputs. 

Thanks for the link.
Trying to figure out the wording but I am struggling.
For example if she took out a £10,000 taxable lump sum from the pension as the only withdrawal this year, after emergency tax she gets around £7,000 thus paying £3,000 in tax. 
So in table 1, my assumption is we put in £10,000 (the only withdrawal she did this year)
And table 2 we put in £3,000 in the "Tax deducted column", and £10,000 again in the "Taxable lump sum" column
That's all i got for now, brain is frazzled 

Annemos

That's what I think, too. Assuming she had no other pension receipts.
Their wording is rather obscure. (Like Insurance policy documents!!) 

Annemos

Was that her gross amount though? Did she actually get, say, 12,000?   Of that  2000 was tax free. 10,000 was taxable. 
Then the 12000 would go on top line. Can you see from her documents? 

(I used to do American tax.,..  so with same logic, they may have allocated a tax free amount against this withdrawal? 

Annemos

No it does say do not enter any non-taxable amounts in that instruction...so we are back to the 10,000.

Bad instruction writing from HMRC!!

Annemos

I am going to write that again.... the instruction does say....do not enter any non-taxable income in these amounts, 

So I agree you have the 10,000 in both places. And then also the tax taken off. 

Annemos

Can you perhaps send the form in by post, with a note that they might read. So you can tell them that is how you interpreted it. 

,