Lost parcel but Net-a-Porter won’t replace or refund?

born_again

Pollycat said:

It gives a template letter if your bank asks you to put your request for a chargeback in writing.

Quickest way to get the chargeback sorted is to call the bank. This can be done over the phone.
Letters can take a long time to get actioned due to the way banks work mail. It does not simply go to the team. It will be scanned onto the system, then put in the work Queue to be worked along with the rest. 

Pollycat

born_again said:

Pollycat said:

It gives a template letter if your bank asks you to put your request for a chargeback in writing.

Quickest way to get the chargeback sorted is to call the bank. This can be done over the phone.
Letters can take a long time to get actioned due to the way banks work mail. It does not simply go to the team. It will be scanned onto the system, then put in the work Queue to be worked along with the rest. 

I'm not disputing what is the quickest way to request a chargeback.

My post didn't recommend writing to her bank as the first action.

If you read my post it says "IF your bank asks you to put your request for a chargeback in writing...".

I was giving the OP a way forward just in case she was fobbed off by her bank over the phone.

ETA:

From another thread it appears that TSB are one financial institution that don't do this simple chargeback over the phone.