Lastminute.com Hotel Booking Refund Dispute

Lece2

I wonder if anyone can provide advice on this please.
My husband was due to go a concert in London in May 2020 and paid £170 through LastMinute.com for a hotel room for the evening. The concert was obviously postponed and a date rescheduled for April 2021 and when speaking to LastMinute.com, they gave my husband a credit to use for the rebooking, which he made. The concert event has now been cancelled indefinitely but LastMinute.com are refusing to provide him with a cash refund, stating a credit note only and now effectively have £170 of his money. The credit was only used because the event was rescheduled and now is not taking place at all. This would've been the first time my husband had ever attended an event like this and stayed on his own in London. This artist does not travel to the UK and I think in years of them performing, this would've only been the second time they have done a world tour. He is therefore extremely unlikely to ever use this voucher to stay somewhere, and as we rarely go anywhere that would warrant using LastMinute.com, this is now a loss of his money. Can anyone advise as this doesn't seem fair or right? Thanks.

bagand96

Just to clarify, were the concert tickets booked with LM, or just the hotel? 

If you accepted a credit note when cancelling the May 2020 hotel booking, then you are unlikely to be able to change that into cash now.  What were the original T&C's of the hotel booking?  

Caz3121

was the hotel closed on the May booking date?
If the hotel was still planned to be open at this point was it a refundable or non-refundable rate he had chosen?

macman

Maybe not 'fair', but perfectly legal. LM nor the hotel have no liability for the concert cancellation. The room was available for both dates, unless the hotel was shut, and he chose not to use it. Therefore no refund rights unless it was a refundable booking as above. They're not even required to offer him a credit note.

elsien

Find somewhere you do want to go, so that the money isn’t lost? 

mattyprice4004

The event has nothing to do with Lastminute, so the reason for the trip is completely irrelevant. 
The only thing that is relevant is the booking conditions, was it a non-refundable rate?