Natwest AIP online... but not on the phone?

Al_El_Hay

Hi, just reaching out for some advice. 
I applied for a joint mortgage agreement in principle wit Natwest this morning, and on their page it came back and said we are unable to proceed at present. Then, within 5 minutes an email arrived to say 'congratualtions here is your AIP for upto 309k' property price. 
I clicked to apply for the morgage, it took me back to the mortgage dashboard and it said on there that the AIP was in progress and I had to submit it again, which I did and again same thing happened - decline, then email to say yes and then back to dashboard and again 'in progress' #
I rang and spoke to the customer team, and they then stated that I could borrow up to 120k but with a 20% deposit. Online it was a 12% deposit and I gave all the same details. Is there any reason why this may have happened, and does anyone have any advice?
Thanks

ACG

Sounds like a glitch in their system but you are not passing affordability and/or credit score with less than a 20% deposit. 

decs2021

So I know NatWest had a few issues with their systems over the last few weeks. We had an agreement in principle with them and within a few days received a call from an advisor to ask if we would like to progress and check their mortgage products. The agreement in principle was for £359k. Once the advisor called and typed the exact same circumstances and criteria on their system, it turned out we could only borrow £220k 😂 which made absolutely no sense to me, the advisor or the advisor's manager. The manager had said there's been a few issues their end as with Covid , their rules/lending criteria keep changing and how when I tried at home (two days back) the criteria was different. The advisor then went onto tell me that their were a few applicants who had an agreement in principle, and then went onto apply for a mortgage and got declined for  affordability/credit. However they appealed it and it turned out they could actually afford it and their credit rating was clean too! 
She then wanted us to go ahead with a mortgage application, and also get a free trial on Equifax so we can send her our credit reports. In all honest, it sounded like way too much effort and also a risk in the sense that we may just get declined. Especially considering her manager had said their lending criteria changes a lot!

But I know that NatWest had pulled their 10%/15% deposit products unless they have now brought them back. Otherwise a 12% deposit won't be sufficient enough.