Sim tray not working

liggerz87

Mate has a phone the sim tray stopped working so tried a replacement sim still did goes no sim on phone sent phone to Samsung on first Jan they said no fault with phone got it back next day sim tray didn't work again  sent phone to ee as that's were It came from they say its physical damage on phone only thing is a chip like by the earphone socket at bottom got the phone back today from ee they don't say what damage if anything so going to try send it back to samsung Sunday phone contact would end October this year so phone is nearly 2 years old  if samsung send back again saying nothing wrong do I go to an independent phone shop and ask to do a report on it to see if the fault was there from beginning hope this makes sense

Spank

Are you sure you have the right terminology? the sim tray is just a piece of plastic or metal that holds the sim card. Has it physically broken? is the sin not being recognised by the phone?

liggerz87

Sorry sim tray is fine it's like the internals of the phone has broke or something it's a Samsung galaxy a40 like mate could use phone then all of a sudden the phone will disconect the sim as if you like used the paper clip thing into the same tray

Spank

Have you tried another sim?
You might get help on the Tech Stuff board

liggerz87

Ye tried another sim I think the problem is the not the sim tray but the sim card reader inside the phone I did think of posting there but thought here would be better

Spank

I meant have you tried the sim in another phone?

liggerz87

Oh yes tried that the sim works in another phone no problems there 

JJ_Egan

Yes you can get an independent report for CR against the vendor .

But you have had two expert investigations from far higher qualified than local phone repairers .

Plus EE saying its damage .

liggerz87

Yep that's the problem thenpnpy damage on phone is by headphone socket no were near sim tray may just have to tell mate phone dud keep as a expensive spare lol I may have not explained properly to samsumg the sim tray is fine it's the internals were sim tray is like the sim reader that has the problem 

liggerz87

Update phone got sent to samsung and they replaced a few things on it motherboard charging port sim tray and internal flexible connector thats after it had been sent to ssumg then back to us then back to ee who said warranty is void lol and then back to ssumg and got fixed this time

mattyprice4004

Okay cool, but it’d be a lot easier to follow if you could use sentences and / or paragraphs. 

No disrespect but using ‘text speak’ on forums is rather difficult to understand