Stuck with Letting Estate agent for Ever

neoten

Yes we served notice it will come to end on 25th February.
I sent the contract to the solicitor, so I am hoping they read the contract and gave the advise.

neoten

I wrote to Chancellors estate agent about not agreeing to their cost. As we had allowed them market for the contract period.
Below is the response I got

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Thank you for your email.

The invoice dated 12/03/2021 is due as a result of the costs incurred for the services and marketing we have provided to date, following your instruction to market (Removed by Forum Team) to let and therefore, your agreement to our Terms of Business which were then frustrated by you following your instruction to withdraw the property from the lettings market.

In addition to the services and marketing charges you have been invoiced for, our work to secure a tenant for you also included us actively introducing the property to 65 applicants, providing weekly advice on the various options available to you in order to maximise interest levels and therefore maximise opportunity to secure suitable tenants (price/condition/marketing related, as these are the variable factors) and securing interest from various prospective tenants of which you did not find suitable for various reasons, such as the below examples:

1. (23/09/2020): Applicant did not meet Chancellors Rent Guarantee Scheme requirements.
2. (07/11/2020): Applicant did not want to pay more than £1200 PCM.
3. (09/11/2020): Applicant did not want to agree to rent increase from £1400 to £1500 after the initial 6 months.
4. (23/12/2020): Applicant wanted the property unfurnished.
5. (20/02/2021): Applicant wanted to separate the garden from communal to private.

Whilst I understand that you did not find the above prospective tenants and their negotiations acceptable, the services and marketing we have provided to date are irrespective of this and as per our terms of business and as re-confirmed to you on 29/01/2021, you are liable for the reasonable costs associated with the services and marketing of your property that we have incurred to date.

We too do not wish this to damage our relationship resulting in not using Chancellors for any of your other properties going forward, however I am unsure as to how this would, as I believe I have been completely transparent throughout this process, providing any relevant information and answering any questions you may have had.
Please do not hesitate to get in touch should you have any further questions.

Kind regards,

(Removed by Forum Team)

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I still do not see how we frustrated them letting the property, just by giving termination notice. They were able to show customers till the end of the contract.

princeofpounds

I haven't gone through your contract so I have no particular opinion on your liability.

However, their reply is entirely empty of any useful information. Yes, they did a lot of work. I don't think anyone is disputing that.

What they don't refer to at all is a justification of the grounds on which you are liable, presuming that was what you challenged in your letter to them.

So it doesn't change anything, in itself.

neoten

Yes, we said how did we frustrate their ability to market the property by giving notice to terminate. The termination date fell after the contract date finished. They were still able to visit and market the property till the end of the contract date.

SpiderLegs

I’ve just googled Carl Jeffries from Chancellors. He seems like a lovely chap.
can someone drop him a text and see if he wants to join the thread?