Lost pension {Merged}

xylophone

 OP, I have had another thought.

 You have  checked with  https://www.gov.uk/guidance/veterans-uk-contact-us#armed-forces-pension-enquiries

that the transfer did actually take place?

Do you have your policy documents from Equity and Law?

starger

This thread helped me find my pension, so I want to add the information I collected to it so it can help anybody in the future find their pension.

Like the OP, I invested my British Army pension with AXA Equity and Law in 1994.

From this thread I learned that AXA Equity and Law had been taken over by Aviva.

I managed to get the following contact email addresses and telephone numbers from a chat with Aviva, I used email because I live abroad.

0345 300 4240

01603622200


Email addresses:-

annuityservicing@avivaservicing.co.uk

gpstandem@avivaservicing.co.uk


My email to annuityservicing@avivaservicing.co.uk was eventually sent to another department that handles my policies

Tandemservicing@avivaservicing.co.uk


Within 6 days I got notification that I would be sent my documents and the next day I received a link to a pdf file listing my policies and values.

All of the communication with Aviva was very friendly and they are very willing to help.

I hope this helps someone else.