Cash generator buy back agreements

Redpix30

I’m looking for some help and advice please.
I have a piece of jewellery on a loan buy back agreement with Cash Generator.
The store is closed following the government Covid instructions.
I’ve been extending the agreement by paying online every month, I can’t settle my agreement and get my good back because they are closed.
is there any legislation that can force them to extend my agreement end date so I don’t have to keep paying every month?
I can’t find any information on their website!
thanks 🙏🏼 

Grumpy_chap

Have you tried to contact them by telephone, e-mail, on-line form?
I wonder whether they are permitted to return the item to you on a "click-and-collect" type of basis?  

EDIT:  This is on their website:
customerenquiries@cashgenerator.co.uk

Mrs_Ryan

I had my Pandora bracelet in Cash Generator in the first lockdown- I didn’t pay anything and when the shop re-opened, I just went in, paid the fee to get it back, and was given it back. 

diggingdude

Complain and stop paying? Take it to the ombudsman?

[Deleted User]

 Shop near me is open a few hours each day, nobody can enter its just to pawn and redeem at the door. 

 Phone them up and check 

JJG

From the website

securely. If your agreement expires during this period of enhanced restrictions, please contact your store directly to make additional arrangements.