Cash generator buy back agreements

I’m looking for some help and advice please.
I have a piece of jewellery on a loan buy back agreement with Cash Generator.
The store is closed following the government Covid instructions.
I’ve been extending the agreement by paying online every month, I can’t settle my agreement and get my good back because they are closed.
is there any legislation that can force them to extend my agreement end date so I don’t have to keep paying every month?
I can’t find any information on their website!
thanks 🙏🏼 

Comments

  • Grumpy_chap
    Grumpy_chap Posts: 17,877 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 28 January 2021 at 10:06PM
    Have you tried to contact them by telephone, e-mail, on-line form?
    I wonder whether they are permitted to return the item to you on a "click-and-collect" type of basis?  

    EDIT:  This is on their website:
    customerenquiries@cashgenerator.co.uk

  • Mrs_Ryan
    Mrs_Ryan Posts: 11,834 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I had my Pandora bracelet in Cash Generator in the first lockdown- I didn’t pay anything and when the shop re-opened, I just went in, paid the fee to get it back, and was given it back. 
    *The RK and FF fan club* #Family*Don’t Be Bitter- Glitter!* #LotsOfLove ‘Darling you’re my blood, you have my heartbeat’ Dad 20.02.20
  • diggingdude
    diggingdude Posts: 2,483 Forumite
    Seventh Anniversary 1,000 Posts Name Dropper Photogenic
    Complain and stop paying? Take it to the ombudsman?
    An answer isn't spam just because you don't like it......
  •  Shop near me is open a few hours each day, nobody can enter its just to pawn and redeem at the door. 
     Phone them up and check 
  • JJG
    JJG Posts: 341 Forumite
    Part of the Furniture 100 Posts Name Dropper
    From the website

    securely. If your agreement expires during this period of enhanced restrictions, please contact your store directly to make additional arrangements. 

Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.2K Banking & Borrowing
  • 252.8K Reduce Debt & Boost Income
  • 453.2K Spending & Discounts
  • 243.1K Work, Benefits & Business
  • 597.5K Mortgages, Homes & Bills
  • 176.5K Life & Family
  • 256.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.