Refund of interest on closed Mortgage account - Bank requires deedpole name change as evidence

suestew

Hi all, I've received a letter from a bank I had a mortgage with many years back, they charged me interest for the day my account was closed so I am getting a grand total of £16 back.  The problem is the mortgage was in my maiden name, I changed my middle name by deedpole around the time I got married, along the way when I was changing my name with banks etc.  someone forgot to send back the original copy of deedpole, I only have photo copies BUT the bank want a certified copy. 
What I want to know is can they insist on this? Obviously I can get a solicitor to do this but that's going to cost more than I am owed. Last year I sent copies of deedpole change out when claiming PPI and no-one asked for a certified copy, it's frustrating that the bank may get to keep my money.
Can anyone advise me on this? thanks

[Deleted User]

Yes, they can insist on it.  

dunstonh

What I want to know is can they insist on this? 

Yes they can. Indeed they have a duty to do so.

Last year I sent copies of deedpole change out when claiming PPI and no-one asked for a certified copy

Technically, no firm should rely on copy documents unless they are certified by an accepted person.   However, firms sometimes do. Or if it was during the early stages of the CV, a lot of requirements were suspended.

 it's frustrating that the bank may get to keep my money.

It's frustrating to the bank that you didn't keep your records of something that important.  yes, someone else lost it but you should have got them to pay for a replacement.  This is not the bank's fault.