Email for HSBC CEO or complaints?

BukowskiGirl

Hi everyone,
I don't suppose anyone has an email address for HSBC, CEO or complaints department or really anyone who I could send a complaint to?
Twice now I've typed out their stupid online complaints form to be told it doesn't work - due to the nature of the complaint this has only added frustration. I refuse to call them in this frustrated state as I know the person on the phone won't be able to help, may not speak English well, and it'll take forever AND YET MORE FRUSTRATION to even get to speak to them. Also, I imagine lots of people on here feel the same about making complaints in writing/email to be best, then the complainee can't lie!

Thanks in advance
Leanne

eskbanker

ceoemail . com (remove spaces) lists contact details of CEOs and customer service departments.

jbrassy

I doubt the CEO of HSBC is going to answer your emails. If you feel like your complaint isn't being answered adequately, you can always raise the complaint with the Financial Ombudsman Service.

colsten

CEOs are unlikely to respond to most individual customer complaints. However, any complaint landing in their inbox will be passed to an executive complaints team who will be more empowered than the general complaints team. Personally, I would always escalate to a CEO's email before I go to the FOS, as this promises to resolve the matter in most cases much more quickly than going to the FOS. As an example, you don't have to wait for 8 weeks before escalating to the CEO. CEOs will also be keen to avoid referrals to the FOS. My - limited - experience with executive complaints has been nothing but positive.

adamp87

Aren't HSBC's call centres based in the UK?

 (https://www.hsbc.com/careers/where-we-hire/united-kingdom/branch-or-contact-centre)

Might be worth giving them a call can get a quicker response potentially if you aren't on hold for ages.

colsten

To be fair, HSBC CS is generally pretty dreadful, regardless of whether they have native English speakers or where they are located. 

Peppa537

I thought they had UK call centres. However this week I’ve had loads of problems setting up children’s bank accounts with HSBC (we’re existing customers) and all calls have gone through to the Indian call centre and they don’t understand my issue. Live chat on the app is slow, they don’t read all the messages, they don’t look into individual issue on account just give general advice and I was told they were ‘fairly sure’ what they were telling me was correct. Also the app keeps trying to disconnect you while you’re waiting for a response. I’m not impressed.

Sandtree

Bakey72 said:

all calls have gone through to the Indian call centre and they don’t understand my issue.

Are you sure?

When working with another banking group I went to their call centre in Leeds and sat to listen into calls with someone of indian heritage though 2nd generation born and raised in the UK and listened to multiple callers stating that they didnt want to talk to her in Bombay or Calcutta etc and can she please put him/her through to someone in England before eventually hanging up.

Peppa537

Sandtree said:

Bakey72 said:

all calls have gone through to the Indian call centre and they don’t understand my issue.

Are you sure?

When working with another banking group I went to their call centre in Leeds and sat to listen into calls with someone of indian heritage though 2nd generation born and raised in the UK and listened to multiple callers stating that they didnt want to talk to her in Bombay or Calcutta etc and can she please put him/her through to someone in England before eventually hanging up.

I presumed it was as phoned a couple of times, if in the UK they were still useless and didn’t understand my issue though.

pmduk

Are you sure?

When working with another banking group I went to their call centre in Leeds and sat to listen into calls with someone of indian heritage though 2nd generation born and raised in the UK and listened to multiple callers stating that they didnt want to talk to her in Bombay or Calcutta etc and can she please put him/her through to someone in England before eventually hanging up.

I've worked in a call-centre with a very pleasant guy from Rochdale who had endure the most  vile abuse on occasions because of his name, despite his broad Rochdale accent.  

[Deleted User]

Emails to CEO won't be seen by the CEO even for a second (their PA will read them) and all the PA will do is forward the email to someone in an appropriate department (no it won't be some executive level team, it'll simply go to whatever department deals with complaints). I'm sure there will be a response "from" the CEO saying they are sorry you are unhappy blah blah, copy/paste and that will be the last they see of it.