Can a bank withhold your money on an IVa?

MrFrugalFever

Good news, out of interest which bank have you gone with? I am currently with NatWest and have been for over 15 years, never had any problems at all.

Mr_Bojangles_3

MrFrugalFever said:

Good news, out of interest which bank have you gone with? I am currently with NatWest and have been for over 15 years, never had any problems at all.

I've now got a foundation account with NatWest, hopefully it's a much better experience. 
When I was waiting in the TSB Branch yesterday, I was checking out the customer satisfaction poster that they had displayed, TSB iirc were ranked 18th. I should really have checked that out before going with them. Lessons learned haha

MrFrugalFever

Mr_Bojangles_3 said:

MrFrugalFever said:

Good news, out of interest which bank have you gone with? I am currently with NatWest and have been for over 15 years, never had any problems at all.

I've now got a foundation account with NatWest, hopefully it's a much better experience. 
When I was waiting in the TSB Branch yesterday, I was checking out the customer satisfaction poster that they had displayed, TSB iirc were ranked 18th. I should really have checked that out before going with them. Lessons learned haha

I too have a ‘Foundation Account’. I was originally on their Advantage Gold Reward account but when I entered in to my IVA they swiftly downgraded all my current accounts to the foundation account. At first I found them quite restrictive, with no contactless and no Apple Pay or pre-authorisation ability, but during Covid last year they have introduced contactless and the ability to add card to Apple Pay / Google Pay.

they have updated their app considerably over the years and I find it incredibly user friendly and comprehensive.

i don’t ever recall complaining to NatWest at all in the 15+ years with them, I also haven’t physically been in to one of their branches for many years, I do not wish to I thoroughly enjoy the comfort of Internet / app banking.

good luck with your journey, it gets easier as time goes on.