£1000 extra on my energy bills.

alexb123

We were with isupply but we were moved over to EDF. When we moved over they transferred almost a £1000 of unpaid bills we didn't know about. We have always paid by direct debit so isupply could have always just taken the correct amount monthly. I don't know how this huge debt was allowed to mount up. And apparently I can't now contact them anyway because they have gone out of business. Looking at my bills yes they were lower than normal but I'm with a company that switches you for the best deal so we just thought it was that. Now edf have been taking almost £400 a month for energy bills and its drained my bank account. Is there anything I can do here? Many Thanks

davidmcn

Probably better you ask on the utilities board than here.

JJ_Egan

As above no Consumer Rights .

Do you not take frequent meter readings as this is usually the root of debt .

Aylesbury_Duck

If you used the energy, you owe the money I'm afraid.  All you can do is ring EDF and see if you can agree some sort of payment plan to spread the excess over a few extra months.

alexb123

JJ_Egan said:

As above no Consumer Rights .

Do you not take frequent meter readings as this is usually the root of debt .

Yes we have meter readings or at times I've sent the reading to them in a photo. So I don't know how such a huge debt can have been run up  

Tokmon

alexb123 said:

We were with isupply but we were moved over to EDF. When we moved over they transferred almost a £1000 of unpaid bills we didn't know about. We have always paid by direct debit so isupply could have always just taken the correct amount monthly. I don't know how this huge debt was allowed to mount up. And apparently I can't now contact them anyway because they have gone out of business. Looking at my bills yes they were lower than normal but I'm with a company that switches you for the best deal so we just thought it was that. Now edf have been taking almost £400 a month for energy bills and its drained my bank account. Is there anything I can do here? Many Thanks

Well the "huge" debt was allowed to mount up because you obviously haven't bothered checking your energy bills to see how much they were or if they were correct. You can't really be surprised that you just completely ignored them all and then expect it all to be fine. 

Aylesbury_Duck

Surely if EDF have already taken at least two monthly payments of £400 and the debt is £1000, you haven't got more than a month or two more on that payment rate before the account is back in balance (assuming the £400 is also covering current energy use).