No Camera on Zoom

shaz1000

When I go to a meeting on Zoom I get a blank screen and no one can see me.I've googled it and checked everthing I can but still no joy.
Advice please. 

debitcardmayhem

Not from the info you have given i.e. none

wongataa

Does your computer actually have a camera?  If so is it active?  Is it covered up?  Go into the camera settings in Zoom and check they are OK.

shaz1000

I have an external camera which works perfectly fine on skype. I've checked the camera settings on Zoom.It's a mystery.

HereToday

If Windows 10, allow Zoom access to the camera.
https://support.microsoft.com/en-us/windows/turn-on-app-permissions-for-your-camera-in-windows-10-87ebc757-1f87-7bbf-84b5-0686afb6ca6b

Ant555

If the permissions thing suggested above doesnt work then I did sort out a very similar issue on a colleagues laptop recently.
If Windows 10  - Type 'device manager' in the search bar bottom left and launch Device Manager. Locate the camera group and expand, assuming there is a camera listed then right click on it and select 'uninstall device" - then go to the top of the window and select #action #scan for hardware changes.
This seemed to take the camera off and then put it back on and fixed his teams camera issue - may be the same for zoom.  It takes no time at all to do so worth a shot.
hope this helps.

J_B

Zoom has caused me issues today.

This morning, I cast the laptop to TV and it didn't put the sound on the TV - had to mess with settings

This afternoon, I joined a different meeting (from an email link this time) and had no video - had to mess with settings again.

Hmm

shaz1000

Thanks for your suggestions but neither worked for me. 

J_B

Open Zoom

Top right corner cog icon

Video tab on the left

Mine is set to 'integrated webcam' - presume that, as you have an external camera, it's set to use that, is it?

shaz1000

It has my camera listed which it's on. 'integrated webcam' is not an option given.

HereToday

shaz1000 said:

When I go to a meeting on Zoom I get a blank screen and no one can see me.I've googled it and checked everthing I can but still no joy.
Advice please. 

Do you have any Apps that start up automatically with Windows that use the webcam, such as Skype? Make sure that any of applications that use a webcam are stopped from running.
Brand name of webcam? Latest Drivers?