British Gas

PragmaticMoneySaver

Pippawild said:

Because there next available appointment was about 3 months away and I’ve no idea when the boiler was last serviced as we only recently bought the house.

 There is no way to get in touch until the beginning of February according to their website and phone line.

Strange that, I've had two engineers out, in the last two weeks.  First one was available within the week and the second was 5 days.

Also I spoke to customer services about the second one (you will have to wait a while but you can still speak to someone).  

I suggest you need to try a little harder personally.  (also if you genuinely can't get an engineer within 4 days then the terms and conditions <of my policy> allow you to call any GasSafe engineer and they will reimburse)

Jumblebumble

Pippawild said:

ssparks2003 said:

Why did you have to call in a third party rather than re-book the appointment? 

Because there next available appointment was about 3 months away and I’ve no idea when the boiler was last serviced as we only recently bought the house.

Their booking system is chaotic
If I ask it to book a service visit ( confirming nothing is broken )  it states at the top of the page they are not doing them at the moment but then offers me an appointment for the next day !