Cannot access laptop.

J_B

Jean_III said:

Thank you @J_B

This is a bit ambitious for me.I am in my eighties and all I know about computers is what I have picked up as I went along.  I think I might  have to pass all your information on to my Grandson and see what he can do.

Come on Jean - where's your spirit of adventure

Seriously though, it's a simple enough job for someone who knows what they're doing - maybe a local PC shop perhaps, but *NOT* Currys/P C World ... please!

Le_Kirk

When you get that picture, try inputting any series of numbers or letters, if your son-in-law was prudent, he may have left a hint at the password, which will come up when you input the wrong one.

Blackbeard_of_Perranporth

I know it sounds daft, but try his mothers phone number for the pin!

getmore4less

Last one I did was using the  auto repair/utilman workaround.
no need for any messing about with boot utilities or moving a drive to another machine.

Loads of guides on youtube
I used this one
https://www.youtube.com/watch?v=YBFAzK9mgNI