Anyone have issues logging into Nationwide online banking using passcode/OTP?

Zellah

Apparently its not working, despite entering the correct passcode and OTP. Was locked out earlier for 30 mins so tried again but keeping getting the message that I've entered incorrect details which is definitely not the case. Bizarrely it ALWAYS asks for 1st-3rd-5th digits from my 6 digit passcode. Anyone else seeing the same? Can't use card reader as I don't have it with me and can't use the smartphone app either as I'm trying to do an account switch - this can only be done through desktop banking or via phone (lines closed today).

TadleyBaggie

Just logged on no problems using OTP.
It will keep asking for the same password digits until a successful logon has occurred. 

Zellah

Thanks, looks like a problem at my end. Will try later using debit card & card reader. 

dustcounter

Yes! Just had same problem Zellah, it's not just you.

dustcounter

Had to go to the bank to sort it. They put my card in the reader, pressed "forgotten number" on the app. and used facial recognition to sort it out. 

harz99

@dustcounter You've just resurrected a Zombie thread that's been dead 5 years...