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Ordered goods never arrived
J_Milou
Posts: 7 Forumite
On 22nd November I ordered 6 miniature bottles of spirits and liqueurs as Christmas cracker & stocking fillers from Just Miniatures.
In December, I queried the whereabouts of the order and was told they had just been despatched via Yodel. I tracked through Yodel which said the parcel would be delivered by 19th December. I am still waiting on 22nd January.
I have contacted Yodel who now say they have lost the parcel and that responsibility lies with the retailer. On contacting Just Miniatures, I get no response from a phone call and automated replies via email to say they are short-staffed and very busy. The latest Trustpilot reviews are extremely poor citing no delivery, no refunds, no communication.
I have sent an email to Just Miniatures using a Which? template but I am not expecting any progress.
Can anyone suggest what I do next if I do not get a response from Just Miniatures? I have kept all my emails with Just Miniatures but Yodel have not sent any transcripts of my live chats despite me asking them to at the conclusion of the chats. Thanks in advance for your suggestions.
In December, I queried the whereabouts of the order and was told they had just been despatched via Yodel. I tracked through Yodel which said the parcel would be delivered by 19th December. I am still waiting on 22nd January.
I have contacted Yodel who now say they have lost the parcel and that responsibility lies with the retailer. On contacting Just Miniatures, I get no response from a phone call and automated replies via email to say they are short-staffed and very busy. The latest Trustpilot reviews are extremely poor citing no delivery, no refunds, no communication.
I have sent an email to Just Miniatures using a Which? template but I am not expecting any progress.
Can anyone suggest what I do next if I do not get a response from Just Miniatures? I have kept all my emails with Just Miniatures but Yodel have not sent any transcripts of my live chats despite me asking them to at the conclusion of the chats. Thanks in advance for your suggestions.
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