Uber Eats: Scammer Used My Account & Payment Card

Hi all, first – I'm new here so hope this is the right forum for this thread.

Looking for advice if anyone can help. Early last Sunday morning, someone got into my wife's Uber Eats account and placed several orders totalling £430 that were charged to my debit card. The orders were to addresses in London and we live in Leeds - so there can be no doubt that, especially in lockdown, these were suspicious orders!

I contacted Uber Eats using their "My account has an unrecognized charge" online form (sorry, can't post the link). I attached a screenshot of the charges showing on my bank account (to start, these were pending). They responded within a few hours but were no help at all; three times explaining what a pre-authorisation charge is and even clarifying what one of the charges were. In all, they responded five times – the last of which was on Sunday evening. But at no point was the issue acknowledged.

I've since replied to them (and submitted the form) again with a screenshot of the confirmed charges. No reply.

In the first instance when cancelling my card, my bank (Natwest) advised me to pursue this with Uber Eats. Again, yesterday, they said the same thing and suggested I give it a few more business days to let Uber Eats "investigate". I'm not holding my breath that they're doing anything except ignoring me and the problem.

Has this happened to anyone else? Is there any chance of me getting my money back  – whether that's from Uber Eats or by asking my bank to take more action? I did speak to someone who had a similar experience on Twitter, who said Uber had replied within a few hours and promised a refund. But there are plenty of others who seem to be getting nowhere (like me).

Any advice would be appreciated.

Comments

  • Sounds like an "inside job" who do you know who'd have access to your account and card details?
  • Tokmon
    Tokmon Posts: 628 Forumite
    First Post Name Dropper
    Hi all, first – I'm new here so hope this is the right forum for this thread.

    Looking for advice if anyone can help. Early last Sunday morning, someone got into my wife's Uber Eats account and placed several orders totalling £430 that were charged to my debit card. The orders were to addresses in London and we live in Leeds - so there can be no doubt that, especially in lockdown, these were suspicious orders!

    I contacted Uber Eats using their "My account has an unrecognized charge" online form (sorry, can't post the link). I attached a screenshot of the charges showing on my bank account (to start, these were pending). They responded within a few hours but were no help at all; three times explaining what a pre-authorisation charge is and even clarifying what one of the charges were. In all, they responded five times – the last of which was on Sunday evening. But at no point was the issue acknowledged.

    I've since replied to them (and submitted the form) again with a screenshot of the confirmed charges. No reply.

    In the first instance when cancelling my card, my bank (Natwest) advised me to pursue this with Uber Eats. Again, yesterday, they said the same thing and suggested I give it a few more business days to let Uber Eats "investigate". I'm not holding my breath that they're doing anything except ignoring me and the problem.

    Has this happened to anyone else? Is there any chance of me getting my money back  – whether that's from Uber Eats or by asking my bank to take more action? I did speak to someone who had a similar experience on Twitter, who said Uber had replied within a few hours and promised a refund. But there are plenty of others who seem to be getting nowhere (like me).

    Any advice would be appreciated.

    Make sure you wife changes her password on any accounts that use the same password and also setup 2-step verification on all her accounts so even if someone does have the password they can't log into them.
    Also make her aware of phishing and other ways that people can trick her into revealing her password so it doesn't happen again. 
  • Robin9
    Robin9 Posts: 12,088 Forumite
    First Post First Anniversary Name Dropper
    Yes my wife had her card used  - over 60 small sums.  We think as above this was an "inside" lob

    Barclaycard refunded  - my wife did not have to do anything.
    Never pay on an estimated bill
  • DisablednProud
    DisablednProud Posts: 87 Forumite
    Name Dropper First Post Photogenic
    edited 30 January 2021 at 12:32PM
    Contact the bank, tell them UberEats is not responding, and request a chargeback form. 
    Also might be worth contacting the police as obviously they have the address of the person, seems an open and shut case.
  • Also might be worth contacting the police as obviously they have the address of the person, seems an open and shut case.
    You might hope so, but the usual trick is to use some innocent address in the next street and then wait outside the door for the items to turn up ... (or, that's what the 'innocent' home owner is going to tell the judge ... if it ever gets that far)
  • I have had this done to me and my partner around 4 times now. I have also been in contact with Barclay and Uber. Barclays have refunded some of them nut refuse to block any payments to Uber and Uber eats. We don't even live in an area to receive Uber eats. We live in bath and all items are in Cardiff. This is causing me so much stress. I have once agian today beens taken from so I have the long job of contacting them all again. Uber is refusing to close my account as it says i ahve an outstanding balanc eon an account that hasn't been used for aorund 4 years. I have tried cancelling my cards on the system but due to this 'outstanding' balance they won't let me delete. I HATE UBER AND UBER EATS. Any advice would be welcomed. 
  • pbartlett
    pbartlett Posts: 1,397 Forumite
    First Post Name Dropper
    problem with uber eats is that the order does not have to be delivered to the cardholder address.

    behind hedge third field gate along lover's lane is a good enough delivery address.
  • Paul_Varjak
    Paul_Varjak Posts: 4,627 Forumite
    Photogenic First Post First Anniversary Combo Breaker
    amylou06 said:
    I have had this done to me and my partner around 4 times now. I have also been in contact with Barclay and Uber. Barclays have refunded some of them nut refuse to block any payments to Uber and Uber eats. We don't even live in an area to receive Uber eats. We live in bath and all items are in Cardiff. This is causing me so much stress. I have once agian today beens taken from so I have the long job of contacting them all again. Uber is refusing to close my account as it says i ahve an outstanding balanc eon an account that hasn't been used for aorund 4 years. I have tried cancelling my cards on the system but due to this 'outstanding' balance they won't let me delete. I HATE UBER AND UBER EATS. Any advice would be welcomed. 
    I assume you have no Uber Eats account so the best way to disassociate any Barclaycard from what is presumably a fake Uber Eats account, is to get a credit card from another provide and close your Barclaycard account. Once your Barclaycard is closed no further charges could be made to it.
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