Switch to Eon - meter problem

[Deleted User]

The_Green_Hornet said:

Motau139 said:

I've checked with BG and they confirmed the meter details on the national database are correct.

Yes, the suggestion that the problem was with the National Database is, as I suspected, a complete red herring.

You may be 100% right but not necessarily so. It is possible that E.oN had already updated the serial number on the database before BG checked. It took Octopus just 2 days to set up a new MPAN for my meter. Anyway, the OP should be relieved that all E.oN needs to do now is set up the account.

Motau139

Dolor, do you mean Eon can just amend the meter number in their system as details on the national database is correct?

E.ON_Company_Representative:_Helena

Motau139 said:

I am in the middle of switching to Eon from British Gas. I have activated the online account. The gas meter number is correct but the electricity meter is the old SMETS1 meter which was installed by Eon when I was with them before joining BG. BG has replaced it with a SMETS2 in July 2020. I have contacted EON and provided them with the current meter number. They said that they will change it on the system.

The switch will be effective from 1st February. I don't know what went wrong in the process but I am really nervous. Will I end up with no electricity if the meter issue is not resolved by 1st February?

Hi Motau139 and welcome to E.ON.

Thanks for all of the comments so far

Please don't worry, the electricity supply will continue.

I agree with what's been said. It sounds like the National Data base has the correct details on it, as you've checked this with British Gas, we can also check this for you.

As you have been supplied by us before, sometimes the old meter that we did supply can show. Once we receive all of the electronic messages it updates automatically.

I know you have contacted us already, so thank you for this, if it's just a case of having the old meter details and it hasn't updated automatically, we can pass on to a meter correction department and they will get your account updated, once this is done it'll show on your online account. I suspect the person that you spoke to passed your account over to check if this needs to be done.

Helena

Motau139

E.ON_Company_Representative:_Helena said:

Motau139 said:

I am in the middle of switching to Eon from British Gas. I have activated the online account. The gas meter number is correct but the electricity meter is the old SMETS1 meter which was installed by Eon when I was with them before joining BG. BG has replaced it with a SMETS2 in July 2020. I have contacted EON and provided them with the current meter number. They said that they will change it on the system.

The switch will be effective from 1st February. I don't know what went wrong in the process but I am really nervous. Will I end up with no electricity if the meter issue is not resolved by 1st February?

Hi Motau139 and welcome to E.ON.

Thanks for all of the comments so far

Please don't worry, the electricity supply will continue.

I agree with what's been said. It sounds like the National Data base has the correct details on it, as you've checked this with British Gas, we can also check this for you.

As you have been supplied by us before, sometimes the old meter that we did supply can show. Once we receive all of the electronic messages it updates automatically.

I know you have contacted us already, so thank you for this, if it's just a case of having the old meter details and it hasn't updated automatically, we can pass on to a meter correction department and they will get your account updated, once this is done it'll show on your online account. I suspect the person that you spoke to passed your account over to check if this needs to be done.

Helena

Helena
Thanks for the response.  What would you suggest me to do now?  

E.ON_Company_Representative:_Helena

Motau139 said:

E.ON_Company_Representative:_Helena said:

Motau139 said:

I am in the middle of switching to Eon from British Gas. I have activated the online account. The gas meter number is correct but the electricity meter is the old SMETS1 meter which was installed by Eon when I was with them before joining BG. BG has replaced it with a SMETS2 in July 2020. I have contacted EON and provided them with the current meter number. They said that they will change it on the system.

The switch will be effective from 1st February. I don't know what went wrong in the process but I am really nervous. Will I end up with no electricity if the meter issue is not resolved by 1st February?

Hi Motau139 and welcome to E.ON.

Thanks for all of the comments so far

Please don't worry, the electricity supply will continue.

I agree with what's been said. It sounds like the National Data base has the correct details on it, as you've checked this with British Gas, we can also check this for you.

As you have been supplied by us before, sometimes the old meter that we did supply can show. Once we receive all of the electronic messages it updates automatically.

I know you have contacted us already, so thank you for this, if it's just a case of having the old meter details and it hasn't updated automatically, we can pass on to a meter correction department and they will get your account updated, once this is done it'll show on your online account. I suspect the person that you spoke to passed your account over to check if this needs to be done.

Helena

Helena
Thanks for the response.  What would you suggest me to do now?  

Hi Motau139,

Did the person say that were passing your account over? If they did, I would give it a few days to get updated. If you're feeling unsure, just get in touch and we can let you know what stage it's at.

Helena

Motau139

E.ON_Company_Representative:_Helena said

Hi Motau139,

Did the person say that were passing your account over? If they did, I would give it a few days to get updated. If you're feeling unsure, just get in touch and we can let you know what stage it's at.

Helena

Thanks Helena.  The staff did say they have raised a request to change the meter number on my account and asked me to check again next week.  As Eon has asked me to provide meter reading next week, I presume it's better to wait till the meter number has been updated?  Otherwise I don't know whether it will cause problem when they give that reading to BG (sorry I don't have any knowledge about that).

E.ON_Company_Representative

Motau139 said:

E.ON_Company_Representative:_Helena said

Hi Motau139,

Did the person say that were passing your account over? If they did, I would give it a few days to get updated. If you're feeling unsure, just get in touch and we can let you know what stage it's at.

Helena

Thanks Helena.  The staff did say they have raised a request to change the meter number on my account and asked me to check again next week.  As Eon has asked me to provide meter reading next week, I presume it's better to wait till the meter number has been updated?  Otherwise I don't know whether it will cause problem when they give that reading to BG (sorry I don't have any knowledge about that).

Hi Motau139. Check your online account on the start date specified in your correspondence.

When you go to enter the meter reading it should also show the serial number. If the serial number is correct then you can enter the meter reading and we'll send it over to your previous supplier and all will be well.

If the serial number doesn't match then at this point you can get in touch with us. We will make a note of your meter reading on the system and also check how things are going in terms of the meter number correction. If it happens to take another week from then it's not going to cause any major problems as we'll be able to backdate the reading.

I expect it's just a case of some of the data files your previous supplier are sending over being delayed. All the information is sent by 'flows' and the ones with the meter information are called the d149 and d150 flows. If we've not received these yet the system will just be defaulting to the last known meter at your address. Part of the reason why it takes around 21 days to switch supplier is to allow time for all these flows to be sent. 

As has been confirmed you won't lose supply at any point because of this. I guess sit tight for now and check on 1st Feb Don't worry if you can't contact us on that exact date as we have an 'opening read window' of 7 days either side to enter the relevant information.

Thanks, Matt

Motau139

E.ON_Company_Representative said:

Hi Motau139. Check your online account on the start date specified in your correspondence.

When you go to enter the meter reading it should also show the serial number. If the serial number is correct then you can enter the meter reading and we'll send it over to your previous supplier and all will be well.

If the serial number doesn't match then at this point you can get in touch with us. We will make a note of your meter reading on the system and also check how things are going in terms of the meter number correction. If it happens to take another week from then it's not going to cause any major problems as we'll be able to backdate the reading.

I expect it's just a case of some of the data files your previous supplier are sending over being delayed. All the information is sent by 'flows' and the ones with the meter information are called the d149 and d150 flows. If we've not received these yet the system will just be defaulting to the last known meter at your address. Part of the reason why it takes around 21 days to switch supplier is to allow time for all these flows to be sent. 

As has been confirmed you won't lose supply at any point because of this. I guess sit tight for now and check on 1st Feb Don't worry if you can't contact us on that exact date as we have an 'opening read window' of 7 days either side to enter the relevant information.

Thanks, Matt

Hi Matt, thanks for the explanation.  I just hope that Eon has not just initiated the switch for gas but not electricity as I have seen people mentioning this issue in the forum :-(
The other reason why I'm being nervous is that I have received email from BG saying "We'll finish supplying your energy on 31 January 2021, and your new supplier will automatically take over – so you won’t be left without any gas. If things change, we’ll let you know."  There is no mention of electricity or another email.  It might be it's just me being over worrying :-(

E.ON_Company_Representative

That is indeed another issue that can occur with switches. With what you've mentioned there is does seem like more of a possibility than it did before I must admit. 

Can you send me an email with your full name, full address and DOB please? If you click on my profile you'll see my email address (please don't use the messaging service from the forum). I'm on until 8pm today so I'll keep an eye out for your message. 

Thanks, Matt

Motau139

Hi Matt, sorry can't see the email address, just a message button?