currys refunds

mlc2009

Hey all
I ordered a phone on 11th of january. 12th january came, no sign of phone.. so i contacted them and they said it wont be here today it will be there tomorrow. I needed it urgently, so i cancelled it
10 days later, no refund. they said it can take upto 10 days, 10 days passed and I contacted them again and they said might take another 14 days. surely this can't be right?
620 pounds of my money they have had, and I cancelled it before it was even shipped
any ideas what to do?

MattMattMattUK

mlc2009 said:

any ideas what to do?

Probably wait. Regardless of Curry's well know slow and substandard customer service, in the middle of a global pandemic, a UK wide lockdown with staffing issues I would accept things might take a while to get sorted. On top of that it might take Curry's a few days to process the refund, depending on the card provider than could then take up to 10 working days to be processed by the card issuer and on a credit card it could take a few days longer to show. 

mlc2009 said:

and I cancelled it before it was even shipped

Did they confirm it had not been shipped, or just that it had not been delivered?

mlc2009 said:

Hey all
I ordered a phone on 11th of january. 12th january came, no sign of phone.. so i contacted them and they said it wont be here today it will be there tomorrow. I needed it urgently, so i cancelled it
10 days later, no refund. they said it can take upto 10 days, 10 days passed and I contacted them again and they said might take another 14 days. surely this can't be right?
620 pounds of my money they have had, and I cancelled it before it was even shipped
any ideas what to do?

However the main body of your post is where things really do not add up. You claim you cancelled on the 12/01, ten days later would be 22/01, but we are only on 21/01. Yet in that period you have apparently waited for two 10 day periods, so that is 20 days, which would put us on 01/02, that is more than a week into the future. 

mlc2009

However the main body of your post is where things really do not add up. You claim you cancelled on the 12/01, ten days later would be 22/01, but we are only on 21/01. Yet in that period you have apparently waited for two 10 day periods, so that is 20 days, which would put us on 01/02, that is more than a week into the future. 

yeah typing on the phone doesn't help
I have waited technically 9 days, I would have thought a refund back to a card would be almost instantaneous 

[Deleted User]

The mlc2009 said:

However the main body of your post is where things really do not add up. You claim you cancelled on the 12/01, ten days later would be 22/01, but we are only on 21/01. Yet in that period you have apparently waited for two 10 day periods, so that is 20 days, which would put us on 01/02, that is more than a week into the future. 

yeah typing on the phone doesn't help
I have waited technically 9 days, I would have thought a refund back to a card would be almost instantaneous 

 No it generally takes up to 7 working days but needs people in the office to process it first.