Specsavers varifocals

carla40carla40 Forumite
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I have had my new varifocals from specsavers for over a week, but I can't get on with them, I mainly use them for work with using the computer and paperwork, but they are so blurry and can't focus, my question is what would specsavers be able to do, would I be able to get a refund and just go for reading glasses, I've tried to persevere with them but they are just not right
wins so far:- absolutely nothing, not even an arguement:mad:
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  • General_GrantGeneral_Grant Forumite
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    carla40 said:
    I have had my new varifocals from specsavers for over a week, but I can't get on with them, I mainly use them for work with using the computer and paperwork, but they are so blurry and can't focus, my question is what would specsavers be able to do, would I be able to get a refund and just go for reading glasses, I've tried to persevere with them but they are just not right
    I don't know Specsavers terms of business on this but are these the cheapest varifocals they offer?

    I ask because, when I was considering getting varifocals rather than two pairs of glasses (distance and reading), a different retailer was explaining that the cheapest ones they supply would have a very restricted area where the vision would be clear and that I would need to pay much more for better clarity for a wider range of vision.  Did Specsavers tell you anything like that?


  • UndervaluedUndervalued Forumite
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    OP, to save me writing much of the same information again, see what I have written in two posts in this thread......
    https://forums.moneysavingexpert.com/discussion/6233899/glasses-direct-varifocals-good-and-bad-experiences-please#latest
    It may be little more than adjustment needed, of they may have messed up the order. Some people can't get on with VFs but they are great if you can.
  • roddydogsroddydogs Forumite
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    Cheap variofocals are not good, but I'm sure SS will be happy to upgrade you if you ask and pay the difference. Have you contacted them?
  • Alan_BowenAlan_Bowen Forumite
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    I suspect the prescription may be wrong. I had a complete disaster with Specsavers but I believe they operate on a franchise basis so I won't damn the whole operation. It took 2 hours to have the eye test, saw 5 people in total, 'take a seat'  was the phrase repeated so often it was coming out of my ears. The cost, with the frames, was in excess of £200 so not giveaway but when I went to collect them they weren't varifocals at all but bifocals and the distance lens was entirely out of focus, which didn't surprise me as the prescription had been completely different to my last glasses. I had to queue up to get a refund, the woman in front had been given frames that were twisted and clearly been returned by someone else and then new lenses inserted. 
    I would certainly return and ask for your money back if that is what you want. If you haven't had varifocals before they do take some getting used to, I refused for years but found I was having to swop from one pair to another too frequently at work so changed and have never regretted it. However, I am sticking with a proper optician and admittedly paying more because there is no price on good eyesight

  • FlossFloss Forumite
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    I'm a Specsavers fan, mainly because I have had excellent experiences for over 25 years in different branches, all run by "proper" opticians. 

    OP, I would suggest calling them to make an appointment to have them checked. Errors in making up lenses can happen anywhere, whether you benefit from volume purchase prices or go to an independent. It maybe that the lens is not right for your needs - I know I have the not-quite-top of their range, as I use laptops & screens every day and the zoning is more suited to my needs.

    My current varifocals took 3 attempts to get right, mainly because the original frames weren't right when I got them home, having become warped when the lenses were fitted. I went back once for a refit and again to choose new frames. If I had wanted a refund, it would have been given without quibble. The whole process was simple, courteous and handled well.
  • kirtondmkirtondm Forumite
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    If you are mainly using them for VDU and paperowork you would be better with an 'office' type lens where the top is focued for VDU and the bottom for near?- See if they will exchange them. 
    Otherwise even the best varies have the smallest part for VDU and if you have VDU on eyeline you will be tilting head back etc.

  • phillipdarlingtonphillipdarlington Forumite
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    This is very interesting and you have my sympathy as I was about to post something similar.  I'm on my second pair of Specsavers varifocals and as a treat I upgraded them to Elite to have a wider field of vision. But they're far worse. 
    They're fine when sat at my desk or watching TV the near, middle and distance parts are spot on, but as soon as I move they're useless everything is just a blur i just can't seem to get my eyes in the right place. I have to drive in my old ones for example.  
     I've been to get them checked and the assistant put the lenses on a photocopy to check and said they were fine and that was that. It feels I've waved goodbye to £270 😐
  • FlossFloss Forumite
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    I would go back, and ask for an optometrist to check them, to check the prescription, focal length & placement. 

    At the end of the day, if you don't go back and suffer/pay someone else, how are Specsavers supposed to know there was a problem?
  • pollypennypollypenny Forumite
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    I'm also a Specsavers fan, as we have a great branch here. Any problems are dealt with with no fuss. I changed my last pair, as the frames were actually too big for my face - more a fashion issue than medical. That was the second time I've change glasses.  
    I have varifocals, too. 
    Member #14 of SKI-ers club

    Words, words, they're all we have to go by!.

    (Pity they are mangled by this autocorrect!)
  • [Deleted User][Deleted User]
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    My first pair of varifocals gave me a screaming headache. I persevered with them for a fortnight thinking that it was just a matter of getting used to them, but it turned out that the prescription was all wrong.
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