FCA performance scorecard - comparison metrics for personal current accounts 2021

colsten

Some stats from the FCA website

Quality of service is determined by how likely customers would be to recommend their provider to friends and family.





Online and mobile banking services is determined by how likely customers would be to recommend their provider’s online and mobile banking services to friends and family

eskbanker

Maybe it was just a slow news day when they put that page together last week but I can't see any obvious reason why they're basically just re-presenting the biannual quality data that was first published last August (and other service/complaint data from September and October)?

jimjames

Looks like another nail in the coffin for Tesco bank although I have an account with them and can't understand why they are so low. Always worked well for me with efficient app.

evanescent

I'm amazed at FD and Metro Bank scoring higher than Barclays and Nationwide for online and mobile services. I'd even rate them lower than Halifax/Lloyds.

quirkydeptless

I have current accounts with most of these, missing Metro, Santander, Yorkshire, and Clydesdale from my collection. 
I've actually had no issues with Tesco Bank's customer service, we're nice for the 3% current account interest, but like many banks, have stripped away any reasons for me to use them.