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Letting Agent Fees - Can they be reimbursed?

Hi, I had a search of the forums and I can't find anything related to my question so I'm starting a new thread. 
I was wondering if anyone had had any luck in getting reimbursements for letting agency fees? I paid £162 to a letting agent in 2016 as they said they needed it to do financial checks apparently. I've since heard that lettings agents aren't supposed to charge fees for that sort of thing?
Does anyone know more about that please?
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2024 1p Challenge #56 = £30.00

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