Faulty laptop from John Lewis - what can I do?

Jenni_D

kamalious said:

pbartlett said:

Sounds like you paid by credit card. So time to stop wimping around (no offence!) ....

You need to get tough with JL. Tell them you want to raise a complaint, and you want the laptop returned to them for a full refund. It is not your job to interact with Samsung. At the same time, raise a chargeback claim with your CC company (faster than a S75) but if the card company refuse (they may do) then tell them you want to raise  S75.

Lol you're right, I've been stern on the phone and via email but it's not working. I've even advised them that I've spoken to a solicitor (I actually have) and even that is accomplishing nothing.

I've filed a S75 claim with my credit card, they're reviewing but they've advised as it's been longer than 120 days, they might not be able to do anything?

This means they're treating it as a chargeback ... get back on to them and remind them that this is a Section 75 claim, not a chargeback.